They had major construction going on and waited til we arrived to inform us, when asked why they didn’t inform us prior to arriving they said they knew people would cancel their reservations and they’d rather have people show up and be unhappy then reschedule and that construction was very last min and they didn’t have time to notify people, that was a lie because people staying two weeks ago left reviews within the last two days and stated they had the same experience and excuses. The construction forced us to have to walk outside around the whole building and through another building and walk up a flight of stairs to access our room. No elevator was available to get us to our specific room. We were woken up everyday due to the noise, when we complained about the noise we were lied to again and told they didn’t start til 9am we saw the workers there at 5am working next door to our room. The pool and jacuzzi are NOT heated. The hotel is clean and the majority of the staff are very nice but it isn’t as nice as the photos. Also they force you to valet park they would not let us park ourselves. None of this is told to you until you arrive and if you don’t want to stay then they charge you a cancellation. Overall I wouldn’t recommend this place.
翻譯