I didn’t get the same room I was booked, in the picture totally different, i was booked has both side water view and weels view, but I didn’t get that they give me on 5th floor, with king bed which is small room,I haven’t booked that. also no any guidance for any thing , I have talked with staff before check in over the phone also when I arrived for check in I try to explain them , they are even not listen me, they said check with *******, I had booked the hotel way advance , how come they didn’t keep reserved my original room, what is the benefit booking hotels in advance if you are not get your reserved spot.
Thank you
翻譯