「Habitaciones con vistas al lago y al castillo, un panorama inigualable. Habitación cómoda, tranquila. Con buen y variado desayuno. Personal muy amable. Lo recomiendo.」
「Although staying in Bled is more expensive than you would expect, when compared to other hotels in the area Hotel Lovec is overpriced for the state of room you get. We had to change rooms because our inital room hadn't been cleaned to a level that would be reasonably expected. The new room was a twin. One of the beds was ok but the other was clearly very old as the centre of it had started to collapse which created ridges on the sides. By the time I discovered this it was too late at night to complain so I suffered an expensive bad night's sleep. I expect that other guests would have complained about this before but it was still in the room.
Also, if you are thinking of booking a room with a view make sure you are on at least floors 4 or 5 as our view was mainly car park.
Breakfast was ok though.」
「My experience at this hotel was consistently let down by one waitress in the restaurant. When I politely asked whether a seat was taken, her response made me feel uncomfortable and unwelcome. Every hotel operates differently, and I believe a staff member's role is to guide guests with patience rather than assume that the hotel's specific procedures are obvious to everyone.
Throughout my stay, whenever she served me, she did so with a clear lack of enthusiasm and a poor attitude. I mentioned this to the reception team, who shared they were already aware of concerns about her service. Unfortunately, I was unable to get her name, but she is a thin, middle-aged woman with bluish/grayish eyes and graying hair.
This feedback is directed only at this one individual and is not meant to reflect poorly on the rest of the staff. This is such a nice hotel, and it deserves a well-trained team. I hope management can provide her with additional training to help her meet the standards that the property deserves.
On the positive side, the hotel is really pretty and unique, with a great location and a varied, generous breakfast. I checked in on August 8th and arrived around 11 am; I was very grateful that my room was already ready — a truly kind gesture.」