綠山安納塔拉度假飯店的評論

住宿方回覆: Dear Guest User, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your detailed comments and are pleased to hear that, overall, you had a good experience. We are sorry to hear that you felt uncomfortable during your stay. We strive to create an inclusive and welcoming atmosphere for all our guests, and your feelings are important to us. Your note about the dining experience is valuable, and we will consider how we can ensure all our guests feel at ease and included. Regarding the cats at our hotel, we truly appreciate your kindness in caring for them. Your compassion towards our local animals is heartwarming. We will make sure the injured black cat receives the necessary attention and care. We acknowledge the challenges posed by the increasing temperatures and understand the difficulties faced by both our workers and the animals in this region. Your empathy towards them is commendable. If there is anything more we can do to improve your experience or if you have any further suggestions, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better stay. Thank you once again for your feedback and for choosing our hotel. With kind regards, Amal Al Hinai/ Operational Excellence Manager

住宿方回覆: 親愛的訪客用戶， 非常感謝您抽出寶貴的時間對近期在攜程的體驗給予我們如此優秀的評價。請允許我用英語回答。我們很高興得知您在我們美麗的地方度過瞭如此美好的時光，也很高興知道我們透過整體優質服務滿足了您的期望。我們的團隊會很高興知道他們為您在假期中留下美好的回憶做出了貢獻。感謝您向其他旅客推薦我們，我們希望能再次歡迎您。謹啟 Amal Al Hinai/卓越營運經理

住宿方回覆: Dear Alexandra,Thank you for taking the time to share your experience following your stay at Anantara Al Jabal Al Akhdar Resort. I genuinely appreciate your honest feedback, as it helps us identify areas for improvement and ensure a consistently exceptional experience for all our guests.I’m delighted to hear that you enjoyed the friendliness and attentiveness of our team, the outstanding breakfast, and the hotel’s architecture. However, I deeply regret that several aspects of your stay fell short of your expectations.Please accept my sincerest apologies for the oversight during your arrival, both at the entrance and at check-in. Your point regarding the assumptions made about your name is especially concerning and not reflective of the inclusive and personalized service we aim to provide. I assure you that your feedback will be shared with our team to ensure greater attention and sensitivity moving forward.I also regret that the ambiance at the bar and some details in your room and at the pool did not meet the high standards we strive for. We take your comments about the music selection, wine service, and room maintenance seriously, and I will personally address these matters with the respective departments.Your feedback about the pool showers and the overall sense of rushed service is also noted, and we will work to enhance our operations to create a more seamless and luxurious experience for future guests.While I understand your decision not to visit again, I hope you will reconsider in the future. Should you decide to return, I would love the opportunity to personally oversee your stay to ensure a truly exceptional experience.Thank you once again for bringing these matters to our attention.Best regards,Amal Al Hinai/ Operational Excellence Manager

住宿方回覆: 親愛的 Love BBoon， 感謝您在最近入住後抽出時間撰寫評論並推薦我們。我們很高興您的光臨，我們很高興聽到您在我們這裡過得愉快，尤其是風景優美的位置、別墅、食物的質量，尤其是我們餐廳和水療體驗的新鮮和豐富的美食。我們希望您的快樂山區記憶能夠長久伴隨您。我們希望在不久的將來再次歡迎您回到阿赫達爾山安納塔拉。謹啟 Amal Al Hinai/卓越營運經理

住宿方回覆: 親愛的訪客用戶， 感謝您在最近入住後抽出寶貴時間撰寫評論並推薦我們。我們很高興您能入住，我們很高興聽到您在我們這裡過得愉快，尤其是風景優美的位置和我們團隊成員的服務。請放心，您的評論將分享給團隊。我們希望您的快樂山區記憶能夠長久伴隨您。我們希望在不久的將來再次歡迎您回到阿赫達爾山安納塔拉。謹啟 Amal Al Hinai/卓越營運經理

住宿方回覆: 親愛的 Barnabas Loh， 感謝您在最近入住後抽出寶貴時間撰寫評論並推薦我們。我們很高興您的光臨，我們很高興聽到您在我們這裡過得愉快，尤其是風景優美的位置、別墅、食物的質量，尤其是意大利餐廳 Diana's Point。請放心，您的評論將分享給團隊，特別是克里斯蒂娜。我們希望您的快樂山區記憶能夠長久伴隨您。我們希望在不久的將來再次歡迎您回到阿赫達爾山安納塔拉。謹啟 Amal Al Hinai/卓越營運經理

住宿方回覆: 親愛的 Maha Alshiha， 感謝您在近期入住後抽出寶貴時間撰寫評論並推薦我們。我們很高興您的光臨，我們很高興聽到您在我們這裡過得愉快，尤其是風景優美的位置、別墅、食物的質量，尤其是意大利餐廳 Diana's Point。請放心，您的評論將分享給團隊。我們希望您快樂 山的記憶將伴隨您很長一段時間。我們希望在不久的將來再次歡迎您回到阿赫達爾山安納塔拉。謹啟 Amal Al Hinai/卓越營運經理

住宿方回覆: Dear Guest User, Thank you for taking the time to write a review following your recent stay and for recommending us. It was our pleasure having you and we are very delighted to hear that you enjoyed your stay with us especially the location with a magnificent view and the service from our team members. Rest assured that your review will be shared to the team. We hope that your happy mountain memories will stay with you for a long time. We hope to welcome you back again in the near future to Anantara Al Jabal Al Akhdar. With kind regards, Amal Al Hinai/ Operational Excellence Manager

住宿方回覆: 親愛的訪客用戶， 感謝您在最近入住後抽出寶貴時間撰寫評論並推薦我們。我們很高興您的光臨，我們很高興聽到您在我們這裡過得很愉快，尤其是這裡風景優美的位置、美味的食物和優秀的團隊。請放心，您的評論將分享給團隊。我們希望您的快樂山區記憶能夠長久伴隨您。我們希望在不久的將來再次歡迎您回到阿赫達爾山安納塔拉。謹啟 Amal Al Hinai/卓越營運經理

住宿方回覆: 尊敬的訪客用戶， 感謝您在近期入住後花時間撰寫評論並推薦我們。入住您是我們的榮幸，我們很高興聽到您喜歡我們的住宿，尤其是享有壯麗景色的位置、美味的食物，尤其是自助餐（晚餐和早餐）和精彩的活動。請放心，您的評論將分享給團隊。我們希望您在山上的快樂回憶能長久地伴隨著您。我們希望在不久的將來再次歡迎您回到 Anantara Al Jabal Al Akhdar。此致， Amal Al Hinai/卓越運營經理

住宿方回覆: 親愛的訪客用戶， 感謝您在最近入住後抽出寶貴時間撰寫評論並推薦我們。我們很高興您的光臨，我們很高興聽到您在我們這裡過得愉快，尤其是風景優美的位置、健身房和水療中心。請放心，您的評論將分享給團隊。我們希望您的快樂山區記憶能夠長久伴隨您。我們希望在不久的將來再次歡迎您回到阿赫達爾山安納塔拉。謹啟 Amal Al Hinai/卓越營運經理

住宿方回覆: 親愛的訪客用戶， 非常感謝您抽出寶貴的時間對您最近在 Trip.com 的體驗給予我們如此高的評價。請允許我用英語回答。我們很高興得知您在我們美麗的地方度過瞭如此美好的時光，也很高興知道我們透過整體優質服務滿足了您的期望。我們的團隊會很高興知道他們為您在假期中留下美好的回憶做出了貢獻。感謝您向其他旅客推薦我們，我們希望能再次歡迎您。謹啟 Amal Al Hinai/卓越營運經理