薩凡納港威斯汀高爾夫水療度假村(The Westin Savannah Harbor Golf Resort & Spa)

The Card was swiped more than twice for security deposit with two different Credit Cards. However, Hotel system did not show the correct amount. USD 200 + USD 200 + USD 100 was deducted from the cards and hotel was not aware of this extra transaction. Finally Miss Dawn could locate it. She was kind to give some credits as well.

Good,clean and near to the city

Went golfing like a pro

No honoring our room choice. No wash clothes. No room service. Arrogant manager.

Enjoyed the entire weekend. Staff very friendly and professional. The rooms view was amazing.

The property was very clean and nice. The staff was nice, but the only 2 problems I had was the unexpected charges on my receipt when I paid for the stay in advanced. They only thing not paid for was the hotel service fee which on my booking email stated $90…..I was charged over $90. On my first night my flight was super delayed so I got to the hotel at 10pm, I asked if there was food anywhere. I was told I could get tapas at the bar. I go to order and was told rudely that I couldn’t order because the kitchen was closed. I’m having a drink and ordered door dash (which I got sick from, it was gross pizza burnt and cold) the bar manager come 20- 25 minutes later and tells me that I can order food “it’s Friday and the kitchen closes at 11.” She was very nice but the bar lady’s wasn’t. 😒 Overall it was a very nice stay and I loved how convenient it was for getting across the river on the ferry.

This hotel is connected to the convention center in Savannah. I booked through ******* months in advance for the conference I was attending but when I came to check in they had no room for me. Instead of putting me in a nearby hotel like other guests, they said I had to figure out my own accommodations with *******. To be clear Westin GAVE MY ROOM AWAY AND THEN TOLD ME IT WAS SOMETHING I HAD TO TAKE CARE OF ELSEWHERE. It seems clear to me that they were more concerned with letting other more important convention guests extend their stay than with honoring my reservation. This happened with my coworker also, but he booked through Westin so they helped him find a room at another hotel. I was totally mistreated and will do my best to stay away from Westin in the future.