學院飯店(The Inn on College)

フレンドリーで、困ったことがあっても相談すればちゃんと対応してくれます。入口で靴は脱いでいるのですが、廊下などは砂っぽく、日本人の感覚だと掃除をもう少し頑張って欲しいかなと思います。 幹線道路近くで交通量も多く、他の宿泊客の足音やテレビの音などはそれなりに聞こえますので、音が気になる方にはオススメ出来ません。 値段相応の宿泊施設という感じです。

Just a budget one!

Solid ,clean, nice rooms

Firstly, I paid extra to get a room with private bathroom and Inn approved it but when I was checking in, the inn did not provide with that as they were “Confused” while looking at my booking. Secondly, the night manager has no idea about the proceedings and could not help me with anything. He could only give me keys of room which was available and not which I booked. Thirdly, the morning receptionist was so rude when I asked her about my refund and did not even attend me properly. She has no concern for me as a customer and until now I have not received my confirmation of refund or even an apology from the inn. This is the worst customer service ever received in any of my stays.

Checked in with my husband and 2 kids (8 months old and 2 years old), and was shown to our room by a very friendly young lady. Later that night after taking my kids out for supper and upon arrival back to our room my 8 month old cried. The owner came banging on our door threatening to kick us out for bringing our kids with us. My husband politely explained that we booked there last minute because our son miraculously got an appointment with a neurosurgeon very early the following morning. He said he didn't care. He said if he heard the baby one more time, who had already finished crying at this point, we would be out. Then called back at us saying he did not know why the lady earlier even let us check in with children. We paid in full upfront when we booked the room and upon checking was unable to find anywhere on ******* or their personal website about children not being allowed. Also my kids stayed silent the rest of the night. Definitely would not recommend this place to anyone.