聖托裡尼米斯緹克豪華精選飯店(Mystique, a Luxury Collection Hotel, Santorini)

HORRIFIC .. . TOXIC chemical reaction, improperly maintained hot tub that resulted in bodily injuries to 3 children. The fundamental rights of hotel guests cover various crucial areas such as a clean and secure environment, privacy, and fair treatment. Unfortunately, our experience at Mystique in Greece fell short in prioritizing our safety and delivering on what was promised. It was evident that their concern for our well-being was lacking, and the discrepancy between what was advertised and what we received was starkly evident. Each child suffered allergic reactions (see attached photo) from the chemicals used in the hot tub that was on our balcony. The manager admitted to the fact that the scent was so strong that we could not even stand 8 feet from the hot tub and discuss the situation. Unfortunately we were unaware that the children had used the hot tub initially, as they are great swimmers and jumped right in. They were not able to stay in but a few minutes b/c the toxic smell that immediately made them feel ill. We provided evidence of a brand new swimsuit that had been damaged due to the chemical reaction, one that occurs with direct contact with chlorine. However, the constant narrative that they only use chemicals that are allowed. Misuse of chemicals, unawareness of how to use chemicals and/or inappropriate amounts can create a level of toxicity that is not safe. The plastic cover on the hot tub created the perfect environment for the chemical reaction, given the hot weather and improper chemicals and/or amounts of each chemical. We asked to have the chemicals tested in front of us, to which we were denied. ZERO ACCOUNTABILITY FOR THE SKIN ISSUES OR PROPERTY DAMAGE THAT RESULT FROM THEIR NEGLIGENCE. We paid over $15,000 for our 4 night stay and almost 500,000 Marriott points which are valued at about $4000 USD. This was the most horrific experience at any property we have ever utilized. What was supposed to be a once and a lifetime trip, and an anniversary celebration turned into a nightmare. They offered us 10,000 points which = $30 US which was highly insulting to say the least.

We had an absolutely dreamy stay at Mystique! The room was wonderfully comfortable, the ambience was enchanting, and the location was simply perfect. However, what truly stood out was the breakfast; it was not only fantastic but a delightful start to each day. The staff's attentiveness and pleasant demeanor made our stay even more memorable. It was wonderful to have added small tastes of culinary surprise left in our room upon arrival and the subsequent days of our stay. It was a truly luxurious stay and I can't wait to return!

Cons - Room was cave like. Low ceilings. Nowhere to sit. Bathroom vanity had two huge bowl sinks. Nowhere to put toiletries. Tiny shower. No hooks. Small closet. Very treacherous stairs from street to our room. Pros - The view. The staff. The setting. Lots of complimentary bottled water. Great turn down service.

The Mystique hotel is beautiful and very clean with wonderful friendly staff. They were very accommodating and always smiling and there to help for anything we needed. The view from the rooms w was absolutely amazing overlooking the caldera. The food was also very good. We had breakfast each morning and it was great. The infinity pool is amazing to cool off in. I would definitely recommend this hotel.

I almost don’t want to give a good review because I want to keep it a secret. But, I can’t help telling everyone how fantastic mystique hotel is. The service is more than fantastic. Nothing is too much trouble. All the staff are passionate in providing great service and we were made to feel extremely special. The views, rooms, food, pools, spa, bars and restaurants were all excellent. We will be back.

A truly amazing hotel. From start to finish, our stay could not have been nicer. The staff went out of their way to accomodate any request we had and made us feel genuinely welcomed and appreciated. Spyros, Lambros and Jelly made every breakfast special. Our experiences at the Spa were fantastic with the best massages my husband and I have ever had. Would recommend Mystique unconditionally to anyone looking to travel to Santorini. At the end of the week, we hated to leave.

Very luxurious property and the most hard-working staff I’ve ever seen. The staff really do out of their way to make your stay unforgettable. They will traverse the steep stairs countless times in baking temps in order to transport luggage, deliver room service, housekeeping items, etc). The property itself is well situated to main Oia attractions (restaurants, shopping, Ammoundi bay). Two things I’d give a heads up for future travelers. Santorini is obviously expensive and this place is no exception. We looked at many items from the pool bar, and restaurant noting that similar items were priced double what they were in Crete. As in the exact same beers, cocktails and basic burgers. Just be prepared. Food itself was ok for the most part. Once again it was hard to stomach paying $29 for a lobster roll with two small pieces of lobster claw. Lastly, few of the rooms are showing their age. Our outdoor jacuzzi had pealing paint which would get all over us when we tried to use it during our stay. Nothing that was a dealbreaker but something consider given the expense of this property.