聖克魯斯縣Old Lime Kiln Ruins附近住宿

HR Training Needed The hotel is aesthetically pleasing, clean and has a great location (close enough to attractions, but far enough for some serenity). Common spaces and room are tasteful. Price point is agreeable. The check in staff was kind, helpful and accommodated our early check in as well offered local suggestions. I travel often on business and pleasure and have always enjoyed my stay at Sheratons around the world. We've had family banquets and have come to appreciate a high level of service at a Sheraton property. The Scotts Valley location fell far short because of one unprofessional, dismissive and rude staff member. All was well until it came to how the night staff handled noisy neighbors. It was 11pm on a Sat night. I heard a lot of chatter and boisterous laughs. It got LOUDER and woke up my kids. I called the front desk thinking it might be upstairs or next door. 10 min later a loud speaker comes on and the music is clearly audible and the bass vibates our shared wall. I hear several groups passing our 2 rooms in the hall and knocking on the door which opens and slams shut several times with ”Where's the party?” Lots of noise, yelling and expletives. Again I call and this time I say it's next door. Hotel staff warns them they are being too loud. At 11:40 the party gets LOUDER still. I decide to go downstairs myself to voice my concern and discuss any resolutions. The man on duty says you just called and I just talked to them 2 min ago. It was well longer than that. He was very curt and dismissive. When I expressed myself, he asked tersely and under his breath,” Do you want me to call them again? You know I can't make them do anything.” I asked for a transfer and asked who I may contact to address the current issue and compensation. He shrugs, ”We're booked.” I said ”Don't' you have an occupancy limit and do you enforce quiet hours?” He looked very bothered and irritable. He gave me his general manager's card and said he would be available Monday. He hardly let me get any words out. He exasperatedly said ” We're not getting anywhere going back and forth. You just want someone to yell at so I'm gonna get em for you.” He walks off towards the stairs. I feel afraid knowing there are a lot of people in the room next to mine and my children, likely intoxicated. I called the police department. By this time it was midnight. When he realized what I was doing he started jeering at me and interjecting. Calling me ridiculous. Saying how would I feel if he called my boss. I represent my place of work well as a professional and would have no issue with them seeing this review- so I said go ahead and he rolled his eyes. Then he yelled ”So you're going to call them for me doing my job? Oh, and YOU'RE GONNA GET THE BOOT!” Wow. I never raised my voice and he was being not only unhelpful but disrespectful to me. While I was waiting for the police, he came down the stairs and nastily and tauntingly said the party's broken up now you can get

標準美式早餐、停車免費、旁邊就是加油站、吃飯購物方便。帶小孩中途停留，感覺很不錯。

老實說，我對住宿不滿意。便宜又骯髒的汽車旅館房間被曲解為一家精品酒店。 我的丈夫在旅途中病倒了，所以我們不得不在聖克魯斯預訂最後一刻的酒店。 鎮上僅剩少數Bonvoy酒店客房，我們選擇Paradox的主要原因是距“市中心”的距離。 弄髒的地毯（我怕踩到地毯上並會踩腳疣），舊的淡黃色硬毛巾，聞起來像煙。笨拙的床單，不舒服的床墊，廉價的傢具陳舊和房間保存不善。不幸的是，我相信住在我們房間的前一位客人是黑髮。 這是一間廉價的汽車旅館客房，裝飾有中國製造的最便宜的傢具。您甚至都不會在孩子的宿舍裏買這些東西。我有說臟嗎？ ！ 在線照片給人的印象是這是一家時尚的時尚酒店，但我向您保證，它不是！ 正麪：卧室裏的電視很大，空調非常安靜，前台工作人員禮貌而樂於助人。浴室配有玻璃淋浴門，我總是比較喜歡淋浴簾和漂亮的洗護用品。 我認為酒店的酒吧和游泳池可能是一個適合年輕的大學同學聚會的好地方。 大堂，酒吧和餐廳區在美學上令人愉悅，但酒店房間卻不盡人意，這是您所要支付的。 毫無疑問，這個地方有些專業人士，但房間的極差狀況足以讓我不回去。

從來沒有寫過這麼差的評論。我花在上面的可怕經歷。第一個前台接待印象很差。2名接待員,一個在電話裏幫助一位女士有問題。她似乎很緊張。那位先生幫助我們其他人排隊。輪到我的時候,我的卡不會通過。當這位女士接待員接完電話時,她似乎快要精神崩潰了。然後他決定嘗試我的卡在她身邊,併成功處理。他沒有解釋或給我任何關於鑰匙的說明。鑰匙需要工作電梯和房間裏的電源,我必須自己弄清楚。他沒有提供或解釋停車,我們卸下東西后回去開車四處走動,發現沒有地方停車。前台接待員幾乎剛剛處理了我的卡。我住了3晚,沒有人進我的房間拿垃圾或撿髒毛巾。他們唯一做的就是在我退房前一天晚上放了一套乾淨的毛巾,就這樣了。給了我一個無障礙的房間,我沒有要求一個。一個夜攤的燈被拔掉了。在拉出牀裏面發現了多個彩票。衛生紙把手壞了。順便說一句......8點關門的酒吧是什麼樣子的?酒吧服務員似乎沒有專業或熱情。退房時,我被問到我想要收據。在紙上或電子郵件上。我告訴她我寧願收到一封電子郵件。我在早上8點左右退房,現在是下午435點,我還沒有收到我的電子郵件。我唯一會說他們工作令人驚歎的人是代客。他們很友好,樂於助人,做他們的工作。

優秀的度假酒店和鎮上最好的酒店。位於中央。美食豐富,靠近海灘,餐館,商店,徒步道,高爾夫等。酒店很好很乾淨。漂亮的花園和帶按摩浴缸的游泳池。

對該物業及其工作人員非常失望。預訂時保證有一個特定房間(確認了2次)。去辦理入住手續時被告知房間被佔用。以同樣價格提供較小的房間(沒有陽台的房間沒有折扣),解決了類似的佈局套房,旁邊有陽台,而不是降級。託德不得不等待房間被打掃...,當我們準備好的時候會告訴我們...,因爲我們坐在登記處前面讓所有職員看到我們。一個小時後,問他們是否有房間,提醒他們我們換了房間,因爲我們的房間被佔用了,儘管他們答應了房間,他們說(用簡短的聲音)是的,已經準備好了一段時間了,我們原來的房間沒有被佔用,但是有一些“機械”問題。那是什麼?被佔領還是機械問題?爲什麼在我等了一個小時後,沒有一個職員告訴我們它已經準備好了?我們住的房間確實是一樣的平面圖,但是又黑又髒。地毯污跡斑斑,看上去又舊又破又髒。對於一個花了我們$640/night的房間來說,真是大失所望。此外,沒有 Valet 來幫忙拿行李,房間裏的設施很簡陋,沒有浴帽。房間很吵,但可以忍受。以這個價格,我希望它很豪華,高檔,工作人員會向後彎腰,使我們的經歷與衆不同。牀在靠近浴室的一邊下垂。不推薦這家酒店。

We were traveling up the coast and stayed and were impressed with the staff and area. The lady at the front desk.. I believe her name was Shari.. was so helpful!! She gave us some great dinner location suggestions, gave us directions to the nearby beach (where we saw dolphins!) and offered great customer service overall! There was a grocery store across the street, gas station in walking distance, and a target right up the road. The room was big enough for all six of us adults. The breakfast was good. Very happy with our stay.