聖塔安那奧蘭治縣機場希爾頓安泊套房飯店(Embassy Suites by Hilton Santa Ana Orange County Airport)

The staff there is so slow. The manager, Tam, is lovely. The other people working at the desk are slow and rude. The wait staff in the restaurant/bar are very nice & lovely. The rooms are old but fine. The pool wasn’t heated and freezing. The hotel is right on top of the freeway so it’s loud.

Hotel in an excellent location in relation to the airport and Irvine, CA but the room was really bare and run down. At least the 6th floor was with rust/dirt at the bottom of the bathroom entrance and dirty spots where items had been spilled on the carpet and not cleaned before I checked in. Love the hotel outside the room!!

Solo travel

No habian habitaciones disponibles segun las solicitamos de dos camas al momento de llegar, el aire no enfriaba en ninguna de las 4 habitaciones q nos cambiaron, no habían toallas limpias disponibles para todos. Al otro dia nos cambiaron de cuarto a una habitación de dos camas y luego de llegar cansados de pasear, salió aguas negras por el lavamanos. Nos cambiaron nuevamente de habitación. La primera y segunda habitación tenían mal olor a polvo. En el desayuno no habían suficientes platos disponibles. No había un Gerente disponible en el turno de la noche. Un desastre…. Sin embargo el servicio del personal fue muy bueno y trataron de resolver lo mas que pudieron. Viaje desde Puerto Rico donde estos hoteles Embassy son un éxito. Este de California tiene F. Es un desastre.

This is more like Embarrassing Suites. This is the saddest Embassy Suites, I’ve ever stayed at. Ownership clearly does not care about this property. Everything seemed to be broken; Elevators were partially working and took forever, hot water was in and out, the pipes would rattle and shake in the walls, carpet was brown with stains. Upon check in and dropping off luggage we were greeted with a towel which what appeared to be feces left in front of our door, thought housekeeping dropped it because they were next door but 8 hours later it was still there. Plates of food outside doors that were never picked up. Fire alarm going off for several minutes in the middle of the night. Towel hook fell out of the wall because not secured properly. Room not serviced until almost 8pm. The only redeeming part of the stay was Ha at the front desk who was helpful on multiple occasions.