伯明翰西部美居飯店(Mercure Birmingham West Hotel)

Mercure Birmingham west hotel is easy to locate, easy to check in, I and my husband loves the facilities, the pool, the gym, steam room and sauna, it was my first experience in the steaming room, the jacuzzi spa was amazing, the hotel is neat, I try to change my room but there were lot of guest, I was communicated to about it and it was clear, we love the services including the amazing breakfasts buffet 🥰🥰

Great hotel five mins from the bus stop. Staff very helpful. Only issue was stepping into the bath. The glass screen is fixed so you have to step in and get out the end where no ridged service. I would advise if you are small or with shorter legs then for safety ask for a shower or put a towel in the bath to stop you from falling. Housekeeping beware please ensure cups are properly washed.

I enjoyed my stay :). The room was clean, the beds were very comfortable and the room temperature was cozy after putting on the air conditioner. Check in was prompt. The breakfast was very good 👍. I would have given 5 stars for amenities but the swimming pool and sauna closes early on weekends (7pm) and the tea and coffee selection in the room was very basic.

Disappointed with this hotel. Stayed in room 354. It was reasonably clean but there were some things missing/lacking. No soap in the dispensers. Towels missing. The mattress hadn't been rotated so there was an awful pit in the middle but the edges were still nice and firm. As a couple we fell into eachother all night and didn't sleep well. Aircon was broken and the room was sweltering hot. We couldn't open the window as the noise from the motorway/main road was mental. Aparently the whole 3rd floor aircon had a problem. The room was a bit tired looking in places but looked prety good/stylish to be fair. We tried to use the whatsapp service to contact reception about the air-conditioning but they ignored the message and only responded when I got a bit 'karren' on them in the morning about the poor service. The iron was covered in white limescale that stained my suit/trousers before I was due to go out with friends. The breakfast was OK. Bit greasy. but no decent dairy free milk for a coffee. (You cant put soya in coffee, it curdles!) Thankfully I brought my own. The staff (Kospats) was a bit tetchy when I asked them if they stocked oat milk but once he realised he was being abrupt he went out of his way to make up for his initial reaction to me by being toxicity level nice. He asked me to fill in a feedback form for him which made this way worse. All in all - just a very cheap, oldest cheapest room in the hotel at a very old and crap room kinda price. Not very well run. I'll probably use the hotel again at a higher price range in the hopes the room may be better. But if the service is bad again, I will stop using them.

The place is nice and clean bed in so comfy had a really nice night of sleep the shower products smell amazin, staff don't really great and welcome you properly,no smile nothing just give or direct you to information and thats it but was a nice getaway