查斯頓莊園飯店(Chaston Manor Hotel)

Stayed at this hotel for one night only, apparently I was the only one staying there. I did have a phone call on the day to find out about my ETA, upon arrival the welcome was lovely and lady showed me to my room. Stayed in one of the single rooms, good decor and everything there for comfort. On the morning of checking out, the chef was off sick so breakfast would not be happening, the lady I think her name is Lorna did offer me a drink and toast. I did decline at the time, left and went somewhere else for breakfast. I made contact with the hotel after and was offered a refund for the breakfast. This gesture is fantastic and sums up what true Customer Experience should be. Honestly would recommend this hotel if visiting that area, good location and easy walk/drive to the promenade/town centre. Once again, Thankyou to the owners of the hotel for going over and beyond and will definitely stay there again when back in town.

Excellent hotel. The staff were very welcoming friendly and helpful but the owners really go the extra mile to make your stay top class. Nothing is too much trouble and they are full of information regarding activities and things to do. We stayed during the funeral of Her Majesty the Queen, when all facilities were closed including restaurants and the hosts put on a first class three course meals for the guests. Very clean and comfortable hotel with excellent breakfasts. Highly recommended. We extended our stay. David and Linda

Modern, clean hotel with an excellent breakfast and plenty of choice. It has a seating area downstairs with a TV, a small bar and garden to sit in. Very friendly owners who will look after you, plenty of on-site parking and a storage shed for bikes which is secure. Highly recommended.

The hotel is very and cosy. Felt like home. I liked the attention to detail in everything and very nice and friendly staff too.

Oh my what a find! If you are going to stay anywhere, stay here. The friendliest staff/owner you could ask for, nothing was too much trouble. A beautifully clean room, the most comfortable bed and air conditioning (if you wanted it). Scrumptious breakfast and swift check in/check out. A million percent recommend. Thank you for such a lovely stay!

The gentleman who checked me in and served breakfast (so sorry that I don't remember his name!) was just so friendly, positive, polite and helpful. A real asset to the establishment. Breakfast was extremely hearty (to avoid food waste, some portion sizes could maybe be made smaller with an offer that people can ask for more if they want ie. one hash brown and one slice of bacon with the full English and then people getting more if they wanted but that is just nitpicking!). The bed was really comfortable and the room was clean. I would say it was quite an expensive stay but I assume that goes with the "supply and demand" nature of it being bank holiday weekend on the island. Great location, a short distance from Sandown main attractions/beach and ample parking. Really lovely!

Two night wedding anniversary break loved it staff brilliant clean room really good breakfast quiet location ample free parking central to most popular spots. Could not fault my stay.

I stayed at Chaston Manor as was on the island for my cousins wedding. The welcome upon arrival was really friendly and the gentleman was exceedingly helpful, so a really good start. The room was immaculate, clean and very comfortable, it had lovely toiletries and everything you could need. I had heard that the Chaston had been renovated and it shows as everything is so lovely and fresh looking. Usually if breakfast is included it is second class but not this breakfast, it was delicious, so much so that i was supposed to go to the wedding breakfast the next day but had the hotel breakfast instead!!! I would definitely stay again without hesitation.

Callum was always checking if the guests were okay and that food requirements were being met. He also gave information on things to do on the Isle Of Wight. Our room was impeccably clean, as was the communal lounge and dining area. The only negative was that Sandown is not as nice as it clearly once was. The area around the pier is in need of investment, with a surprising number of derelict hotels/buildings, but clearly this is not something that Chaston Manor can influence.