尼加拉瓜海灘別墅飯店(The Beach House Nicaragua)

We chose this hotel because it was absolute beachfront and in a convenient location right in town in San Juan del Sur. Also, with only 3 rooms available it seemed like a good choice from a covid social distancing perspective. From their Facebook page we tried to get onto their website to see details about the accommodation, but the website didn’t seem to be working. We instead emailed them to arrange the booking. They weren’t the quickest to respond, but we did get a response within 24 hours. The email correspondence was ok, but they did leave out details such as where to go to check in and whether breakfast was included (we had to ask for those details specifically in follow up emails). In the email correspondence they said we were booked into their system, and we were provided confirmation on the Wednesday night for a Saturday booking. However when Saturday came around the person at reception told us that she hadn’t been informed of our booking and that they didn’t have a room available for us. Apparently 2 of the rooms were already filled and the third one had an issue with the bathroom that wouldn’t be able to be fixed until Monday. This was less than ideal as it was a busy weekend and with only one night booked there we spent a fair chunk of our time that should have been relaxing on our trip instead scrambling to find alternative accommodation. They did attempt to help us find alternative accommodation (but their alternative options weren’t options that we were comfortable with). We requested a meal and transport to our alternative accommodation as compensation for the inconvenience they did provide that. We can’t given them any more than 3 stars as it was quite unprofessional that they lost our booking in the first place and they didn’t have contingency plans in place for mistakes like this, however the staff were very nice and did try their best and we were compensated for the inconvenience in the end.