洛思加圖斯飯店(Hotel Los Gatos)

The reservation had been made weeks before I showed up yet I got a sweet that was next to a back road with construction going on. This is supposed to be a four-star hotel and I really don't see anything four-star about it secondly I was not comped for the construction being done which didn't make it too Pleasant on Friday. I was charged for restocking the room Bar when it states that it's part of the charge and for two nights stay I ended up paying close to $900 for a room that really wasn't very attractive. If I could grade this hotel I would say is more like a two star for the price that they charge. The maids were very helpful and very polite although they didn't seem to be able to speak English very well. Overall very disappointed in this hotel

No electricity and no back up generator. A decent hotel should be up and running quickly or at the very minimum give its customers updates of when their generator will be working. Can’t shower and conduct other personal hygiene necessities due to power outage and no generator. The hotel refused to provide a refund for the night and no apologies either. Stay elsewhere.

It was a lovely day out but when I went to check in the lady barley checked me in or let me know about any of the amenities or how to go about parking. My room was right by the front entrance so there was a constant sound of a slamming door.

Luvattua vip-lahjaa ei koskaan saatu. Aamupala oli hyvin heikko.

Room was just Ok. And very dark. Being next to the pool is not a good thing.

Very poor hospitality, very old rooms and non functioning doors etc we ended up leaving and didn’t stay the night because of the poor service and lack of hospitality.

The property was beautiful just like the town. I loved my room. My favorite part was the double sided fireplace. I will definitely be back.

Everything about this hotel was perfect except bedsheets. A little bit itchy for such a nice hotel! We stayed on the Alma suite! It was beautiful

We stayed here over new years of 2023 -2024; the hotel and room is nice; but it had so many ******* that’s it’s hard to recommend outright. There is an underground garage to park in, what they didn’t tell you is that there is a steep ramp going into it, my regular sedan car going slowly bottomed out. For sure I’m not the first to have this happen to. The staff on check in should disclose this problem; and frankly it should be fixed. The room is nicely appointed but lacks interior lighting, it’s really dim when the sun goes down. The shower is made unnecessarily narrow with shower doors handles that encroach on your space. Yes I hit my elbow a couple times. Additionally for such a nice place the mounted shampoo, conditioner and body wash makes this place feel more like cheap hotel. Additionally the drain didn’t work properly and the shower head was disconnected from the wall. The grout in shower is not cleaned well, there was mold formations. The towels were nice. The bed was quite comfortable; the pillows too were good. The dried blood spots on the sheets, not so great and that should have been noticed and not put on the bed. I personally didn’t see it straight away because it was under the duvet and appeared in am when the cover was pulled back. The room had large modern tv, but it lacks the ability to stream from your device to the monitor a bit of a let down. Last point The front desk lacked knowledge on how to split pay at checkout and no mgr was there to help.