哥斯達黎加格蘭希爾頓格芮精選飯店

We loved the staff and the location. We tried the restaurant of the hotel and found the food to be great but expensive. We liked our room but missed some basic items like a showercap and the sleepers we are used to finding in hotels like this one. They only provide 2 free bottles of water, so do not expect a couple each day like in other hotels. The internet connection was really disappointing. The bed was comfortable, and the room was ok overall.

我真的希望給這家糟糕的酒店少於 1 星，因為我從來沒有住過比這家令人厭惡的酒店客戶服務更差的酒店。我住了 3 晚，花了大約 550 美元，當我要求提供牙刷和牙膏時，他們卻沒有提供。有人告訴我他們沒有。房間裡沒有拖鞋或浴室。電燈開關很笨重，很難搞清楚。保險箱壞了，當我打電話給前台時，接電話的人掛斷了我的電話。還有一次，當他們因為在我的房間裡接待訪客而向我收費時，我與他們爭論，這讓我感覺很不好。他們複印了訪客身分證並讓訪客簽署了幾份表格。接待處有個叫 Jorge 的令人厭惡的人，他是我在任何酒店見過的最卑鄙的人，儘管我去過數百家這樣的酒店。我當著客人的面跟他爭辯說客人不是來過夜的，他卻讓我難堪，說「下次如果有客人來，就要收費了」。早餐是一星級飯店的早餐。這太糟糕了，甚至連像起司這樣簡單基本的東西都沒有。這家旅館沒有讓我感到被重視或受歡迎。我感覺自己一直處於監視之下，這是不對的。看看他們提供的浴室，每晚超過 175 美元！從來沒有在其他地方見過這樣的事情。我強烈不推薦它。

Невероятная Нлвогодняя ночь !!!)

Staff is amazing and very welcoming. The building is a historic hotel that has been modernized. The 5th floor where reception and restaurant is has stunning views of plaza and historic theater. My room was an interior one which meant it looked out into a small concrete courtyard. It made the room a bit dark and no view which may bother some people although I was fine with it. The room was quiet and peaceful. The hotel entrance has security 24/7 which made it also feel safe and secure especially later in the evening.