聖克萊門特飯店

我衹是老客戶。仍然愛酒店和Trip.com一直提供的價格。能夠在將來的所有旅行中賺取一些錢來賺錢是很不錯的。享受我的住宿，因為這將是一個晚上。我整個星期都呆在這裏。

Нормальный отель, в симпатичном уже любимом городке Сан Клименте. Рядом пляж, магазины и кафе. Мы бронировали из-за наличия гриля и перед заездом уточнили работает ли он. В итоге он не работал, спасибо персоналу, пытались замерить баллон с газом, но это не помогло, ничего пожарить нормально не удалось. Есть завтрак, но это кофе, фрукт, сок и булочка в пакете. Сами номера приличные, кое-где нужен ремонт

這家酒店本來應該有一個很棒的早餐吧,裏面有薄煎餅、麥片、香腸等。既然是covid,那麼它只是一個包,裏面放了一個早餐三明治,放進微波爐、一個蘋果、一個麥片吧和鬆餅。太腳了!而且,按摩浴缸的化學物質肯定已經停了,因爲它讓我的皮膚極度刺激--乾燥而發癢,這是化學平衡不妥的徵兆。而且,頭一晚按摩浴缸很熱,第二天的按摩浴缸比游泳池暖和一點。我問了前台,他們說:“如果沒有人用,他們就不會開火。”那麼他們怎麼知道什麼時候會用,如果有人會用呢?應該隨時都準備開!他們說如果你提前打電話,他們會開的。他們還收取每間客房每晚1美元的費用,以收取“安全費”(我們擁有2間客房x3晚)。如果你問我,超級多餘,只需支付填充費用!當被要求刪除它時,他們告訴我,它“太晚了”,這是我通過預訂網預訂的一部分。房間裏的一個燈具壞了,我兒子的牀頭燈壞了。牀邊的電話充電器也壞了。對於我們付出的代價,我期望一切都是好的。至於裝飾,誰認爲應該用王冠造型來製造一個“窗簾的價位”誰就沒有任何裝飾技巧。他們也可以不做王冠造型和“柱子”型的東西,貼在小馬的牆壁上,因爲那相當俗氣。只要堅持一個基本的王冠造型圍繞天花板。而且淋浴在調節水溫和淋浴頭需要方面真的很怪異要更高一點。我差不多6英尺高,不是每個人都是矮個子!還有,在最後一天,客房管理員沒有整理房間,這意味着一堆髒毛巾,沒有乾淨的毛巾,垃圾溢出。位置還可以,但是離“鎮”高速公路上大概1.5到2英里。

你的一些員工缺乏客戶服務。尤其是科林,前台人員不應該對客人說話。當我從我的房間打電話給前台要求更多枕頭和毯子時。爲什麼?因爲房間有4個人,沙發牀不是最舒服的科林接電話時不友好地說:“讓我看看我能做些什麼。”這不是對顧客說話的方式。我問他:“你是什麼意思?”他說:“一些客人可能已經把毯子和枕頭都拿走了。”嗯,這是一家酒店。我假設酒店有額外的枕頭和毯子。無論如何,回答這個問題多麼愚蠢!他本可以說:“沒問題。我會馬上派人送這些給你。”這位從客房部回來的紳士4次回到我們的房間。他是最甜的。我希望我記住他的名字。他給我們拿了毯子,然後是枕頭。他甚至提醒我,我們在壁櫥頂部的袋子裏放了枕頭和毯子。我還忘了我需要一條額外的浴巾,因爲浴室只有3條。再次,客房部給了我一條額外的毛巾。他非常面向客戶,不像科林(來自前台)誰不應該在這個需要以客戶爲中心的行業工作。瑪麗亞非常好。當我在7/11/2022上在線預訂時,我遇到問題,她甚至幫我預訂了7/16/2022的房間。她一直和我保持電話聯繫,直到我確認預訂。我們退房時,我有機會見到瑪麗亞。她很愉快。另一方面,科林應該因爲糟糕的客戶服務技能而受到譴責。他需要走。入住時他也沒有解釋任何事。他匆忙處理了所有事情。他只是把鑰匙遞給我,讓我參考鑰匙夾後面的卡片,他沒有暖氣。

I received amazing service from Genie and the other amazing person at the front desk. They both accommodated my needs and I got the room I requested no problem. I checked earlier than usual and my room was ready. To finish it off they gave my son a pack of gummies all in the first 5 minutes of being there. I will definitely be staying here again and recommending this hotel to everyone I know.

對於想要捕捉聖克萊門特城市風采的旅客來說，沃拉爾阿桑德連鎖飯店是一個理想的選擇。在該地區觀光很容易，San Clemente Downtown District、Salon Incognito和5 Elements Spa & Boutique都在飯店附近。從飯店出發可方便前往市內的眾多著名景點，包括Urban Bicycle Outfitters、Drift Distillery和San Clemente State Beach。客房內的所有設施都是經過精心的考慮和安排，空調在滿足您入住需求的同時又能增添家的溫馨感。倘若您在忙碌的一天後想在自己的客房內放鬆，提供吹風機的客房浴室是不錯的選擇。閒暇時間在飯店的大廳吧喝上一杯，必定是您休憩放鬆的好選擇。除此之外，我們還為您精心蒐集了周邊的餐飲訊息，South Swell Hand Dipped Ice Cream（美國菜）、The Fisherman's Restaurant and Bar（海鮮）和Rocket Fizz Soda Pop & Candy Shop San Clemente（其他）期待著您的光顧。飯店提供的體育和休閒設施，旨在為旅客營造多姿多彩的住宿體驗。飯店配置有會議廳和商務中心，定能滿足您商務活動方面的需求。飯店設有24小時櫃檯諮詢服務，為下榻至此的您提供最貼心的行程安排。

酒店房間很大，有桌椅，樓下是個運動場，很nice

This is NOT the beach hotel you're looking for! In the span of one week, we had a major power outage for hours, hot water out, disgusting cleanliness issues such as dead bugs behind the beds and roach killer in the kitchen cabinet with pots and pans, all to finish off with a major plumbing issue in our building that caused us to have to move rooms. The GM, Lisa, was extremely rude during our interactions with her throughout the week, reminding us that things were ”not her fault” and doing very little to help remedy problems. Not even an apology for all the things we had to deal with. The rooms are outdated, dirty, and have no views of anything besides walls and parking lots. We will NEVER stay here again and will encourage others to find better accommodations.

First of all, when we arrived, there was no one at the front desk to check us in, so we waited approximately 10 minutes before I called the hotel’s phone number. A gentleman answered (it must have been a cell phone because you could tell he was in the car), he did not apologize for the inconvenience, all he said was “hold on. I’ll be there in a minute” which I felt was rude and unprofessional. But that wasn’t what upset me. We ended up waiting another 20 minutes, so THIRTY MINUTES total from the time we got to the hotel, to the time he arrived. Mind you, this was not an odd time—it was around 3:00 in the afternoon. When the gentleman finally arrived, he did not apologize, nor try to explain where he was or why he kept us waiting. Unacceptable. It gets worse. He finally checked us in, gave us the door code to our room, and explained how to get there, but when we got up to our room, it was not ready. The cleaning ladies told us it would be another 20-30 minutes, but we could leave our bags there if we wanted to go eat or something and come back. We did just that, but when we got back, our door was left wide open. Thankfully our bags were not stolen but I just don’t understand why they would leave the door open, knowing all our belongings were inside. Also, while we were walking down the hallway, one of the closets (where cleaning supplies are kept) was open and there were 805 beer bottles all over the shelves. Some empty, some half drank, but there were at least 6 of them visible to us as we walked by. The cherry on top of this whole experience was the dirty, disgusting room we stayed in. Looking back, I should have taken pictures but 4 of our bath towels had dirt and makeup on them. And our sheets had blood stains on them. There was trash under the bed, the floor in the bathroom was sticky, and the mini fridge had crumbs and spilled liquid on the shelves. I tried to voice my concerns upon checkout, but surprise, surprise, there was no one in the office/lobby to speak to. I hate to leave such a negative review, but I have never, in my life, stayed at a more disgusting hotel/experienced such poor customer service. Needless to say, we will not be returning to the Surfbreak Hotel in San Clemente.

對於想要捕捉聖克萊門特城市風采的旅客來說，歐斯納精品飯店（Oceana Boutique Hotel）是一個理想的選擇。飯店地理位置優越，駕車至San Juan Capistrano火車站僅需10km 。旅客們會發現Apure Natural Healing、Fired Up和Casa Romantica Cultural Center and Gardens距離飯店都不遠。飯店佔盡地理之宜，San Clemente State Beach、Lost Winds Brewing Company和Epic Surf Skills離此都很近。優美的環境，再搭配上細緻周到的服務，飯店的休閒區定能滿足您的品質需求。品質保證的禮賓服務，讓您真正體驗賓至如歸的享受。免費停車場會對入住飯店的顧客開放。