Second time I've stayed here and I'm sorry but I won't be going back. Can't fault the location, being near a cable car line and two BART subway stations, but (sigh) the private room we had here was a dingy, over priced hole. Staff on reception were also noticeably uninterested in our welfare. There was a nice reception lady who helped me with a tour booking. But the guys who booked us in, and booked us out, couldn't have been less interested. Put it like this: had the guy who booked us out asked, 'Hi, how was your stay ? How did you find your room?' (and he didn't ask this - or make any other comment) I would have replied, 'our flight to SF took 11 hours, and we then had to endure over two hours getting through US border security, while jetlagged, then a 30 minute ride on BART, then walked through the Tenderloin in the dark to get to the hostel. After all that it might have nice for your reception staff to at least ask, out of courtesy, how was our journey? Had we travelled far? Etc etc. The usual welcoming small talk. But no, this guy just wanted our IDs and my payment. No hello and welcome. Then there was the room with the bunkbed, the inward facing window and the faint but distinct odour of urine. Walls painted a ghastly shade of green. No air conditioning (when temps were 70-80F) and a small fan that didn't work from the start. The only window faced another window so you had to keep the curtains closed for privacy, which added to the dingy feeling. And for all this I paid over $1100 for seven nights. I know SF is expensive but I'd call that over priced.' Anyway, as I said, the guy who checked us out didn't ask how our stay was and so I didn't tell him any of this. Which is why I'm writing it here. I'm not expecting reception staff to form lasting relationships with customers. There's a high churn rate of faces here, as there are at most hotels and hostels. But I do expect 'hello' 'goodbye' and a room that doesn't smell of urine.
滿意
259 評價