費爾蒙飯店(Fairmount Hotel)

I hardly leave bad reviews.. I like to give the benefit of the doubt but this is way overpriced for what my husband and I experienced. For starters, the “valet” is a total scam. They park your car in front of the hotel in a construction zone and bang on your door at 2am because a cop tells them it has to be moved and they can’t figure out your car keys (it’s a key inside the fob which we had already explained). My husband had to move it himself. We’d been back since 10pm and were not told the issue until 2am when they came banging on our door. They moved every car except for my husbands by the time we were back. So obviously, they knew it was an issue but chose not to tell us until they had to. Also, it’s an obvious construction zone they’re trying to use as a parking lot. The 2nd night the valet driver “just left” (when it’s 24/7 service) according to the bartender who then offered to park the car for us… uh no thanks. Our bathroom window shutters were broken so the construction workers right beside the hotel could see into the entire bathroom. I had to put a towel over the window to cover it. When I brought this up to reception because I wanted my reimbursement for the incidental hold charge he said “I’m not surprised”. There’s more but you get it. Sadly I didn’t take pics for proof, but seriously don’t book here unless you want to be inconvenienced and ripped off.

The staff was extremely rude and unfriendly at check in. Brandon Stevens the hotels General Manager was by far the rudest staff member I have ever encountered in my lift. I easily spend 80+ nights a year in a hotel room so that says a lot about his attitude and management skills. Do yourself a favor and stay elsewhere

******* messed up reservations and the property did not have a room for us. Very inconvenient

This is such a unique and very nice hotel. There is a lot of history that makes this a wonderful destination. Convenient location, and nice bar and restaurant. Try it, you'll love it!

The hotel was an historical landmark to stay. Enjoyed the upgraded given, but still kept the rustc look. If visiting the city again would stay & hopefully most of the construction would be completed.

The hotel was nice and clean. Everyone was very friendly. There is a lot of construction right outside the hotel.

Streets nearby currently under construction. Would have appreciated advance instructions. But staff was accommodating to help us figure out how to access property.

Rooms are beautiful and clean. Small staff so it can be difficult to reach front desk. Did not have hot water for the entirety of my stay. Was told I would be compensated and never was. If the service to manage that situation were better I would stay again.