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聖安東尼奧海洋世界/拉克蘭萬怡飯店
4.1/5102 評價

聖安東尼奧海洋世界/拉克蘭萬怡飯店

聖安東尼奧|距離Green Tree Tennis Club2.74km
Horrible experience. Poor customer service by Iris. Stayed for a local youth soccer tournament. Arrived late around 11pm Friday night after long drive. Checked in and when attempted to enter room key didn't work. Came back down. New keys provided. After entering the room the room had very strong odor. Came back down to front desk they offered the clean room but that would not eliminate the odor. Requested another room. Hotel rep stated another Queen was not available. They then reluctantly offered a single King room for 3 people. I explained that this was not large enough for us and neither of the 3 of the party could sleep on a sofa sleeper. Front desk clerk Iris was very irritated with us not sure why. Was not empathic to our situation. I then suggested 2 King adjoining rooms so we could have 2 beds and still be together. Even though it did show as available Iris stated she couldn't do that. Finally they did provide this option and provided the keys to the 2 adjoining rooms. My wife and daughter entered one of the rooms and there was someone already sleeping in there. She was shaken up. After going downstairs once again to front desk Iris didn't seem concerned by this mistake or even apologize. This is a serious safety issue. We could have been harmed. She kept typing things into the computer without even explaining what actions she was going to take to correct. Eventually she said she couldn't give us 2 Kings once again. She said she couldn't help us and would just cancel our reservation. I said no and she needed to help try to resolve. Then she said she would just call the non-emergency police line even though we did nothing to threaten anyone. The other desk clerk told her it was not necessary. I explained to her we were here with a large group for the youth soccer tournament. She didn't care. She then proceeded to talk about me in front of me to the maintenance employee. Staci then offered to help and suggested 2 kings that were not adjoining. This wasn't ideal since I didn't like being separated from my family but we took this option. Staci suggested working it out with manager in morning. Staci was helpful and trying to solve our problem but Iris didn't have any empathy and just wanted to get rid of us even though it was the hotel's fault. Iris needs to be retrained on customer service and customer empathy. Our group had other issues with this hotel as well including 4th floor smelling like ****, Doors not working on one hotel room where door had to be taken off, Being told by a worker not to let our teenagers be alone in hotel lobby as there were homeless people, and loud young guests drinking and smoking. Majority of our large group left the next morning due to all these problems. Discussed with manger the next morning (Ashley) and she was apologetic and did assist in finding us another hotel to move to. This was not what we expect from Marriott hotels.

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正在尋找Green Tree Tennis Club附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
近海洋世界凱藝飯店-拉克蘭
3.6/5101 評價
我們住在這裏是因爲我們正在翻修我在該地區的房子。我們燒燬了唯一的浴室,所以我們住在這家酒店。當我們在下午4點左右去家得寶取一些東西時,我們決定停下來檢查,以獲得鑰匙,所以我們稍後會有鑰匙,因爲我們有2個不同的房間,並將在不同時間回到酒店。我們從來沒有進去或檢查房間後,拿到鑰匙,我的錯誤。當我回到酒店時,是午夜,我收集了所有的東西(我有一把)我繼續去我的房間。走進去,還沒從之前的客人打掃乾淨!特大牀一塌糊塗,毛巾在地上等,於是去前台告訴店員,他似乎真的不在乎。他說,他們沒有其他房間,我預訂的特大牀,但我有一個房間,裏面有兩個雙人牀,裏面的清潔程度很一般。通風口很髒,從來沒有被灰塵,頭髮粘在淋浴的上方的牆壁上,牆上的食物或污漬等。真的很噁心!我拿了它,因爲我累了,我們整天都在工作和繪畫等,我只是想洗澡睡覺。第二天早上結賬時,我告訴前一天檢查過我們的店員有關事件。她道歉說,他們只是假設他們的管家正在做他們的工作。但後來對我們什麼也沒做,但如果我看到她,下次提出做一些事情。什麼反應是,在這個設施有WONT下次。房間不打折,不加分等,對他們不做好工作不方便,我是精英白金獎勵會員,定期使用選擇酒店,非常失望。這不符合他們的標準,員工的服務和態度至少可以說是很糟糕。
SureStay Plus Hotel by Best Western San Antonio SeaWorld
3.7/5101 評價
我從未成為Best Western的客戶。我以為我會試一試。我在他們的網站上預訂,報酬為66美元。 66如果我預付了房間費用,那麼我照做了。到達那里後,服務就很棒。房間還可以,不是我所用的,但是除了其他方面,我的房價沒有。當我結帳時,我收到了電子郵件收據。我多收了150美元。 00現在我返回到預訂確認單,含稅總額為312美元。我給旅館打電話,被告知我們無能為力。我打電話給客戶服務,並告訴酒店是誰更改了我的房價,但是他們卻無法告訴我原因。我讓他們投訴。我沒有授權這筆費用。我也將用我的信用卡來爭論費用。我從未與任何一家連鎖酒店發生過這種情況。我已經附上了我的預訂和實際賬單,所以有證據。
凱隆波因特飯店 - 近醫療中心
3.5/5102 評價
我對自己的住宿感到滿意,前台工作人員感到非常驚訝,我唯一的問題是客房清潔服務不尊重我的請勿打擾標誌在門上並且浴室很髒的事實。
聖安東尼奧溫德姆速 8 - 近海洋世界英格拉姆公園
2.7/5120 評價
乾淨寵物友好愛早餐😋工作人員非常樂於助人
凱藝飯店-近醫療中心
2.5/598 評價
那個員工人很好,還沒試過食物,但是明天早上我會的
聖安東尼奧海洋世界明星旅館
3/582 評價
The toilet had poop on the bowl and the bottom of seat, there was urine and dirt behind the seat, the lid had urine on it. There was part of a watermelon in the fridge. The bedside tables were sticky. The floor was so dirty that a clorox wipe would only clean 2-3 tiles before it had to be thrown away. There were stains on the bed spread (hope they were stains) The ceiling had dirt and dust bunnies hanging. There was water and hair in the tray that holds the ice bucket and the sealed plastic glasses had water inside. Twice we asked them to come clean the room and they never showed up. In addition there is a $40 cash deposit and the smoke detector is not present and the phone did not work

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