聖安吉洛戴斯飯店(Days Inn by Wyndham San Angelo)

The facility looked nice and the lobby was clean. I made reservations through Trip.com for check in May 12 and check out May 14 2022. We had a change in schedule, I contacted Trip.com and told him we wouldn't be arriving until Friday May 13 . I was put on hold, so the chande could be made. I was told everything was modified and received a new booking number. Got to the hotel Friday afternoon and was told the reservation was canceled because I didn't show up on Thursday May 12. The town was a small college town and it was graduation weekend and no rooms were available at the hotel or another hotels in the area. Luckily my son and his family were staying at a different hotel and we were able to stay in their room. The hotel did reimburse me for the cost of the room.

The room itself was kept very impressively clean, props for the lady in charge of that. She is very sweet. The room pricing is very affordable. My recommendations as I observed that would help improve the stay experience for your future clients are as follows: 1.) Get a new printer for the lady at the front desk, that might make her job a little easier & help her improve her costumer service skills, I’m sure she is very sweet and friendly. 2.) I would also like to recommend (for room 208) to get a new desk chair. 3.) A new shower curtain that stays open & doesn’t close in at the middle could contain the water & keep it from making a puddle on the floor. 4.) It would be nice to know, and be directed to, the available stair case upon checking in. Since two of them on one side are not available. 5.) Upon arrival, it might also be convenient to get heads up that the laundry machines (promoted in the amenities) are out of order, same for the ice machine. 6.) I also believe that if the outside looks, and cleanliness of the amenities areas had a bit of a face lift, could improve the overall appearance.

The hotel was overbooked, so we got put in the handicap suite which only had a walk in shower. The walk in shower was leaking all over the bathroom floor due to the shower either not being installed properly OR the caulking under the ramp needed to be redone… and we had to use all our towels to soak up the water after each use. The lack of a bath was very frustrating having two small kiddos to bathe. The pool was out of service, which was also frustrating having two small kiddos who were very excited to swim. The only ice machine was out of service. The tray with coffee, tea, etc in our room was dirty and had coffee grounds all over it like it wasn’t changed out from the last guests. There was an outlet plate that was coming completely off the wall and the outlet unit itself was loose… and was touching one of the beds. Definitely unsafe and a fire hazard.

Me gusto mucho estar en el hotel muy bueno lo recomiendo mucho gracias 😊

The bed was pretty uncomfortable but The room was clean and served its purpose. The lady at the front was rude

Various restaurants and shopping along with a supermarket. All in close proximity to the hotel.

Said was pet friendly. They were not! NO PETS ALLOWED even though it says they are online. Booked a double. They only had single. Ended up cancelling and going to another hotel.

In a week only 2 days they “clean” not even vacuumed the place we were taking the garbage out

The front desk at check-in was very rude. Our room appeared to have some kinda water leak so it smelled terrible like mold and there was a shop fan in the room like they were working. We will not stay here again.