During one of the day shifts, the front desk woman was rude, short worded and rolled her eyes when I entered the office. She was also the head housekeeper and when I asked for them to refill the complimentary shampoo and conditioner which needed a special key to refill, the bottles were hung on the door handle of my room and completely unuseable and nobody knocked on the door so i found them hours after housekeeping was gone. They also did not restock the essentials such as toliet paper prior to my stay so i had a quater roll for the first two days until I spoke to the evening desk woman who was the most helpful, friendly person and received the toliet paper. When housekeeping came a day later they ignored the bottles and did not replace them so they sat uselessly on the bottom shelf of the bathroom cabinet. Everything else was amazing. The other staff were personable, polite, friendly and are the major reason I plan on staying again. The facilities are secure, comfortable and at the center of St. AUGUSTINE.
翻譯