金普頓飯店-索伊爾(Kimpton Sawyer Hotel)

Excelente ubicación

Exècrent

Not up to the standard I expect from a Kimpton at all. The staff was very unhelpful and didn't really seem to care at all. Often even seemed annoyed by questions.

We like the location of the property. It is next to the Golden 1 Center. The housekeeping team stopped by several times throughout our stay to restock our room. The room service was excellent; we did not wait a long time for our order. We did not like that we had to wait over an hour and a half to be checked in. Front Desk: Initially, there were only two front desk representatives when several groups were checking in. In our view, the hotel was not prepared for the number of individuals checking in. Housekeeping: The front desk did what they could; however, they blamed the housekeeping team for the delay. Housekeeping's lack of scheduling enough staff reflects on hotel management overall. Room: The carpet in the room was stained and dirty. No microwave in the suite? The suite pocket door needed oiling. Other: A fire alarm went off. After going down five flights of stairs (I am disabled), to find out that it was a test was disappointing and painful. The stairways and handrails were dirty as well.

I have no choice but to rate this property a 1 Star. I prepaid through Orbitz and when I checked in the girl at the front desk didn’t realize that I prepaid and charged me again. She said not worry as it was only a hold and drop off after I checked out. I reconfirmed at the front with the same girl when I checked out the best morning. I requested a final bill to make sure and she printed a bill only showing a charge for parking. Well the next day I look at my card and there is another charge (now 3 charges) and it it for $101.14. I called the hotel ASAP and was told it was for the mini bar WHICH I NEVER USED ONE THING FROM. She said it happens and would have the mini bar manager check again and get back to me and I have not heard back from them 1 week later!!!!!!!!! I will. Ow have to call my credit card and report fraud because I refuse to pay $101.14 for items that I did not take! I have tried to called and follow up and no response. This place has the worst customer service I have ever encountered at a hotel.