懷利西智選假日套房飯店(Holiday Inn Express & Suites Wylie West)

The late night staff were very kind and one gentleman was training another younger gentleman. He was very patient and attentive to both getting us checked in and training a new staff member ❤️

The bathroom smelt like sewer every day. The shower was filthy. The wall behind the toilet looked like it had water damage. It was bubbled and peeling. The elevator was not working - wasn't stopping at the 2nd floor. Your employee at front desk wanted to put us in tge 2nd floor when there were rooms available on the 3rd floor. We rode the elevator once and it ****ed when reaching the 3rd floor and the door did not automatically open. We started pushing buttons and eventually it opened. At least the bed was comfortable.

The entire staff was helpful and friendly. The hotel was clean and breakfast was very tasty and filling. The beds frames were VERY noisy so every time one of us turned over the other would wake up. The door squeaked loudly when open or closed and didn’t latch so we had to check it each time we used it.

Clean and comfortable. Nice hot breakfast included! I would stay there again

It’s nice and comfortable. Staff is pleasant. Breakfast used to be much better

Room was large, quiet, beds clean and comfortable, towels clean....breakfast was plentiful and good. Staff was great. * Now for the liw side. Pool bottom was slippery with algea. Gym was good but water dispenser was filthy and the drip tray was growing molds. All carpets on 3rd floor were filthy and stained, our room was OK. the blinds in our room was broken and stuck shut, we could not see out our window. Ice machine on 3rd floor was not working.

I liked that it was near my daughter. I did not like that it did not live up to the Holiday Inn reputation. It was dirty and crawling with cockroaches. Breakfast ran out an hour before it was to be finished. They clean the rooms every 5 days and when we asked if they could at least clean the bathroom she sis it would not be able to be cleaned today but would clean it tomorrow, they never did. We registered 4 people and got towels for 2. The pool was filthy and not able to be used. Broken elevator. Dirty carpets… filthy. Garbage cans in the hall over flowing and roach infested.

When we arrived, our room was dirty and smelled like wet dog. There were stains on the sofa bed and a considerable amount of trash under it. There were ants all over the room. The front desk clerk said there was nothing she could do, as she was the only staff member there. We had to spend the night in the room. Ants got into our things. We asked to borrow a vacuum, and tried to vaccum them up ourselves. The next day we were given a new room. It was cleaner, but still smelled like wet dog. The carpets throughout the common areas are in desperate need of cleaning. The breakfast staff were friendly and helpful. We won’t stay there again.

I have stayed in several rooms at this facility. The facility is pretty clean, with exception of spills on carpet in the hallways. Staff is always friendly. There are some minor things that need to be fixed, however, these things are usually because of damages done by guests. Overall it’s a 7/10. It’s a good location, majority clean and as a single female traveling, I feel safe.