The presidential suite we booked was nothing but presidential: the only window in the room faces a firewall, the bedside lamps do not have outlets to plug in to, there's a massage chair that doesn't work, the air-conditioning unit was noisy, limited bathroom amenities (shampoo and soap, that's it), etc. The staff are generally nice if you talk to them in the local dialect. But most of them don't seem knowledgeable about the services that they offer, and generally lack the hospitable disposition that Ilonggos are well-known for. The souvenir shop offered interesting items, but the person in charge of the shop had no answers to our questions about them. The location is the one thing that gives this hotel major props, being right at the very center of the city proper. Most interesting spots are 1 to 2 blocks away, and others still are just a tricycle ride away. The city center lights up at night, so be sure to walk around especially across the old bridge in front of the cathedral.
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