羅穆勒斯的 3 星級飯店

本次行程第二次入住這個酒店，因為趕在起飛前一天過來做核酸，所以早晨8點就拖着行李到酒店了。還要趕去大湖實驗室，就想先放行李，結果酒店前台一個叫Linda 的女士馬上給我辦理了入住（正常下午3點才能辦），我檢測回來也才上午10點多，直接入住休息。今天離開，飛機是半夜的，還是她，給我免費延住到下午4點，真的良心好人。房間寬敞，空調安靜，浴室乾淨，熱水也很沖。總之，遇到好人心情都好，下次肯定還選擇這裏啦！

7月14日,我飛到底特律參加15日舉行的葬禮。我仔細研究了機場酒店。我想要的就是威斯汀酒店,但無法證明11個小時340美元是合理的。所以我選擇了第二好東西,使館套房,價格還是200美元,但我喜歡乾淨舒適的酒店。使館套房過去一直符合賬單。當我走進217房間時,我的心沉了下去。它沒有那種乾淨的感覺,我習慣了,有陳舊傢俱的黴味。我拍照來證明我所有的焦慮。窗簾是舊的,薄的,破舊的和撕裂的。沙發在幾個地方被撕裂了。桌子上有乾的食物。牀看起來就像孩子們做的,枕頭是小方塊,像中等大小的扔枕頭。牀鋪已經破損,很薄。枕頭套上有污漬,在上面弄成一團。毛巾撕碎了。廁所很小,你的膝蓋就在你面前。我嚇壞了,灰心喪氣。但是,就像一個大姑娘一樣,我把它吸了進去,並盡力使房間變得寬敞,用消毒劑和香水噴灑,用毛巾覆蓋區域。我爲那些“以防萬一”的旅行單,我從未想過會在ES酒店發生這樣的事情。我把牀單蓋在牀單和枕頭套上,試圖成爲一個好士兵。我點點頭,睜開眼睛,看到有東西在動。我吃驚地跳下牀,抓起一張紙巾,想看看這是什麼。我討厭任何種類的蟲子,但是在這個絕望的時候,酒吧太低了,我只能希望它是一隻骯髒的噁心的而不是一個臭蟲‼️我用一點水把蟲子放進水杯裏,拍了一張照片。當我放大照片時,我非常沮喪,完全困惑...這是一本教科書上的臭蟲!!!我搜索了臭蟲的圖片,看看這是否真的是臭蟲...真的是臭蟲...smh。我給樓下打電話,告訴櫃檯服務員,Diamond,我家裏還有一個臭蟲,還有其他化妝品問題,她回答道:“我可以向你保證這不是臭蟲,因爲我們每兩週就要檢查一次。”我決定把它交給經理,但那個人不見了。我給戴蒙德看了我房間狀況的照片,她被斷開連接。她解釋說傢俱不是他們的錯,因爲Covid阻止了他們進行改造。好吧,不管原因如何,事實就是事實。她不需要證明任何事,只要讓我瞭解一下我對11個小時支付200美元的感覺。似乎鑽石客戶服務技能需要磨練。鑽石的理解和同情的話語是“你想退房嗎?”我沒有騙你。我沒有試圖退款,我通過使用Priceline而不是希爾頓的網站節省了10美元,所以,不,我只是讓你知道發生了什麼...期間。我告訴她如果她願意付錢,我會很樂意的!當然不會。當她第一次看到臭蟲時,她試圖告訴我那不是臭蟲,但當我

環境衛生還可以，早餐是點餐，可選不多，機場巴士不錯，沒有提示給小費，翩貴，服務比溫德姆熱情，牀對着窗戶，不符合中國風水，牀大，可以側起睡

轉機時住了一晚。酒店有機場接送機巴士，接機需要電話至前台聯繫，在大巴接機停靠處等候。房間算乾淨吧，早餐也不錯。作為轉機酒店性價比還可以。

環境和服務都不錯。就是在機場打電話問shuttle時由於語言不通，前台有點不耐煩，別的都很好。位置，環境，早餐都不錯。大廳24小時熱水，咖啡，飲料，還有水果。帶早餐。有行李推車。check out時會問你需不需要免費擺渡車。總體來說機場附近性價比較高。附近有麥當勞等餐館。

整體環境不錯，下次入住還會選擇，性價比很好，不二推薦選擇，服務生態度不錯，值得點贊.朋友們也很喜歡這個酒店，位置也不錯.

這個酒店就在租車公司這條路的對麪。到租車公司走路5分鐘就到了。酒店沒有早餐，周圍有麥當勞，還有加油站裏面的便利店。

該有的設施都有，也很乾凈，房間大，空氣好。 酒店服務員也很熱情，餐廳品種也很多。 酒店離機場很近，出行比較方便。 總體來說還算不錯的體驗，

房間還好.位置也不錯，但是前台服務人員態度惡劣，明明訂好兩個房間，偏偏就給一個，自己混淆訂房人名字卻拒不承認，好像不想接待客人一樣，讓我們三人足足站了半個小時，幸好與攜程及時聯繫才給了另一個房間。游遍天下第一次遇到這樣的情況，與酒店身份不符！！！

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.