「Toplocatie en topservice. De medewerkers waren erg vriendelijk en mevrouw Seda was erg behulpzaam toen we aangaven dat het bed niet erg fijn lag. We hebben toen vrijblijvend een up-grade gekregen. Voor 3 nachten wel 3 verschillende kamers gehad maar de samenwerking met Trip was dat we alleen de kamers konden krijgen op de begane grond. En dat beviel ons niet echt. De kamers en inrichting zijn wel aan vernieuwing toe. Het concept is ernaar maar het moet wel gebruiksvriendelijk zijn. De medewerkers krijgen wel een 10 van ons.」
「Amazing hotel & amazing location. The spa was great also. The staff were great & friendly. The only issue I had was that one of the cleaners at the facility stole money I left in the room. I returned to the room 2mins later & was shocked to see the money not there. When I reported it. They told me the staff thought the money was a tip but the money was hidden so how could she possibly think that. The managers and receptionist kept insisting she took the money because she thought it was a tip but it was practically impossible to think that especially when knowing how I hid the money. I also took a video of the incident. They also threatened to call the police on me because they didn’t want me complaining about the incident in the lobby for other customers to hear. I don’t think they would have gotten anywhere with that because I was the victim of theft. They offered me a gesture of a free massage or wine & fruits. I wanted a different gesture because I had already paid for a message & had bought my own wine already. I wanted transfer to the airport when I was time to leave instead but they resfused. I asked them to include breakfast instead they refused. So had to settle for a 20minute massage. The massage was good though. Other than the theft everything else was amazing. There was a male receptionist who was also a little rude. The female receptionist was pleasant.
Great hotel though I would definitely go back just make sure to keep valuables on me!」