KKouros ErshadiTerrible!!!
I booked 2 deluxe rooms through trips.com
They gave us standard room on the main level. I realized that and asked them to print the booking. First they didn't want to print as the proof claiming the printer is broken!!! Finally I insist and they print the booking. Booking showed deluxe room explicitly
I asked for the manager to help. They call the manager and talking in Turkish!!! I used Google Translator and he said to manager that the booking is cheap and I don't want to give them deluxe rooms
I talked to the manager and said this is disgusting. I told them Google translator shows me the conversation
Finally the manager agreed to give us 2 deluxe rooms on the highest level
This is my observation in general: when I book rooms through websites, hotel receptionists would give you the worst one whether in lower levels or worst view and etc.
It seems Turkish people do not appreciate tourists who spend money in their country.