Element Bentonville

Not enough help at front desk, long wait to check in and/or ask questions. Did not offer room charge for waters, none provided in room. Lobby not clean. Elevators, not clean, floors need repaired. Cleaning service did not replace in room coffee or cups for next morning.

One of the desk agents was very unprofessional and unhelpful. She knew nothing about Bentonville and seemed as though we were interrupting her by asking questions. Restaurant and bar were advertised but none was available. The breakfast buffet was very limited. We did not realize that we would have to take an Uber to get to Bentonville.

We loved staying at this hotel for 4 nights. The hotel was super clean, awesome staff and excellent breakfast. "Melissa" was a great employee and very accommodating.

Breakfast was disappointing. Room was small. Asked for some ice for our cups and was told the ice is in the fridge in our room, but we had no ice as there was not an ice cube tray in the room. Front desk clerk did get us a cup of ice from the kitchen. Bed was comfortable.

We really liked the hotel. The only downside is the lack of a K cup coffee maker in the room.

Loved staying here! The room was so comfy and aesthetic. Very clean and great service

Desk staff always nice, professional,&helpful! Clean and comfortable

The description of the room I booked said that it sleeps 6; 2 queen beds and a sofa bed. The sofa bed was not a pull out sofa it was more like a loveseat for someone to sleep on. Very disappointed in that room description. It did not sleep 6 comfortably. There were 3 people in one of the beds instead of 2 on every bed. When we talked to the front desk, they were friendly but not helpful. They only said they weren’t sure why the descriptions say sofa bed since only a few of their rooms had that option. They offered another room but one that only had a king bed and a pull out sofa. Didn’t solve our problem at all! They were very nonchalant about it as well. Just a frustrating issue with no available remedy.

We got a king bed studio room and I really liked that it had a kitchen sink and even dish soap. 2”We had our daughter with us and it was great for washing her bottles. Would have been a great place for a longer stay. It appeared very clean and very modern. Would definitely stay again! Nice and quiet as well.