洛克威飯店

這個評論只是我在這裏呆了3周的經歷。不好。經理更喜歡在該地區工作的員工而不是單身商人。在我的房間和物業上有很多問題,但他總是有一些藉口。讓我離開的稻草是每個週末都有所有人的免費,沒有監督。人們會喝醉,抽大麻,酒店沒有人告訴他們停下來。有人告訴我,我會安靜地呆着,以備憤怒。每個週末我都睡不着。一天晚上,兩個女孩在午夜登記入住,整晚都讓我睡不着,這讓我錯過了一次會議。那個銷售員告訴我,那個週末沒有一間臥室,所以人們只能在我下面的房間。不是的。我在網上查了,我可以預訂3間可用的臥室。我永遠不會與孩子或甚至商人辦理入住手續。這個地方只適合卡車司機。週末,卡車司機在小停車場洗車。這裏需要的只是滿屋子的人,他們不在乎和誰在一起。

Here's the list: WiFi didn't work in our room - during the entire stay. We mentioned it to the guy at the front desk and were told ”sometimes we have issues in the rooms. Try it again when you get upstairs.” No solution, no asking if we wanted a different room. We went out and when we returned, there was a different guy at the desk. Mentioned it to him, and he asked if we had tried using the directions that were TAPED TO THE FRONT DESK. No, we had tried using the directions given to us with the keys when we checked in. They were DIFFERENT. We were able to get on WiFi in the lobby but then it still didn't work in our room with either login. There was only 1 elevator working the entire time - which had been the case when we stayed there SEVEN MONTHS ago. The pool was ”being repaired” so it wasn't open. It looked fine, but unavailable to guests. The next morning the TV in our room wasn't working and it also wasn't working in the main room where breakfast is eaten. And finally, the shower head had water coming out of only 1 of 3 possible places. Thankfully we were both tall enough to reach the shower head to adjust it a bit. Not sure what you do if you're 5'2.

We're Bonvoy members because we like Westins. According to the Marriott corporate website, the Marriott brand and the Westin brand are both considered “Premium” Bonvoy properties. As such we expected a similar level of service to what we've received staying in Westin properties. Unfortunately this particular Marriott is a stunning disappointment. We arrived at the property for check-in to find there was no valet parking. They charge a parking fee of $15.00US, which they charged by default, even if you have no vehicle there. Several of our friends who arrived by taxi had been charged. They had to call back and get the charges removed. In addition, there was no staff at all to assist with baggage. Everyone had to haul their own. There was an exciting scavenger hunt to find a luggage cart whenever you needed one. The rooms are clean and present well. I appreciate that there are walk-in showers instead of tubs. I question the choice to use a vinyl composite flooring instead of carpet. The hard surface makes the room noisy, the floor cold, and has a very “Super 8” feel to it. As with the Westins, the beds are quite comfortable. We originally intended a 7 night stay, but due to reservation issues we opted to cut back to 5 nights. I've called the property a dozen times over the course of 14 months to reserve a hospitality suite for the week. The sales manager here is either incompetent, lazy or both. In that 14 month window she was unable to fulfill even this exceedingly basic request. She ignored every single one of Marriott's 5 core values and ruined a trip we've been planning for three years. Our first experience with the on-site dining elicited a mixed reaction. The food was better than expected, and our server was extremely accommodating. We had a table that ended up being 12 people (started with 6, expanded as additional people arrived). Some left and others took their spots. All told we were there about 2-1/2 hours. The hostess was quite cranky, apparently it was inconvenient for her that we were still buying drinks and chatting. She pointed out a few times that we couldn't stay long, as she had another group coming in. That struck us as odd, as she'd told us earlier that they don't take reservations. Even our server was getting annoyed with her, probably afraid she was ruining his tips. We found that breakfast service is short, closing by 9:30, and the staff member in charge of the lobby coffee was quite anxious to shut off the coffee machine Friday morning, even though several of us were gathered in the lobby chatting and...wait for it...drinking coffee. Apparently she was afraid the guests would avail themselves of...guest amenities? There was no coffee service at all on Saturday or Sunday mornings. Hotel tip: Anyone staying at a property Marriott considers “Premium” shouldn't have to order coffee delivered. The convention space is nice. It's smaller than most I've been to, and really too small for the convention we were attending. That

總是在凱悅大廈度過一個美好的時光。我們每年都來勞動節週末參加該地區的汽車展覽。凱悅大廈足夠近。很乾淨,每個人都很愉快,樂於助人。週末或商務的好地方