羅切斯特梅奧診所區-聖瑪麗貝斯特韋斯特飯店(Best Western Rochester Hotel Mayo Clinic Area/St. Marys)

We booked an handicap accessible room but they would not let us have one. My mother in law had a stroke and can’t walk far and they put us on the third floor. Not happy.

The room and service was amazing. I know the hotel can't do much on other guests staying there but we just felt very uncomfortable being stared at and hearing very disgusting and inappropriate noises coming from a group of people while at the pool. We also saw a mother lock her kid in the hotel room by themself. She held on to the handle so he wouldn't get out. I know much can't be done on that.

I liked the water features. Even though I did not swim I do have young ones that would enjoy them. Finding the room was kind of confusing. The room smelled as though it was a smoking room. Smoke affects me adversely.

Stayed for medical appointments during the new year, which was unfortunate in itself, but the holiday cough was rough. Nothing staff could really do too much about but overall just an average stay for us. Tried not to have housekeeping regularly so that old focus on other guests, but when I did request once they did not end up coming initially, and then about an hour and a half later we decide we would just request towels and let it be. Pool towels were out one day and the hot tub was shut down one day. Doors to pool area were always open, which made pool area colder, but it wasn’t all that bad.

Overall nice property to stay. Bed was comfy. Breakfast was great. Pool area looked nice but we didn’t use. Staff excellent! Liked there was a bar behind the property to walk to. The room had box elder bugs in it so that needs to be addressed before we would stay again.

I did 4 stars on the facility due to my lamp on the desk not working and the heater not working properly. However, the staff was prompt at getting everything fixed and very frendly. I will be staying here again my next trip to Rochester.

There was nothing about this hotel that was good. No tv remote in the room, no sheets got pullout bed, room was beat up and dirty. Pool area was freezing. Hot tub didn't work, we were told it would be working in the evening so we made sure to be back in time to go use it and of course it wasn't working. Had to go up to the front desk to get out remote and sheets, they wouldn't leave the desk. Overall one of the worst hotels I've stayed at. Only booked brcause of the pool and of course that was a dissapointment. Don't waste your money.

It was outdated, dirty,black mold in shower, beds were noisy and uncomfortable

We stayed with a group of teens from our church. The staff was friendly, the breakfast delicious, and the hotel clean.