Overall a nice trip, and a pretty fancy hotel for the price. I would consider it more like a 4**** hotel than a 5 star, personally.
highlights:
- beautiful lobby and view from our room of the mountains, beach, etc.
- kind people at the desk and otherwise. very safe inside even though neighborhood is a bit sketchy at times.
- great bed, windows, bathtub, etc..
- affordable as an american for level of service.
- spa and rooftop restaurant are amazing. gym is great too!
dealbreakers: (may stop me from booking next time)
- wifi was basically broken the entire time in our room, and in the hotel at times. less than 10mbits, and no signal in most of our room. front desk said several times they'd fix but I don't think they have the ability to actually fix it. many other people had this issue as well. at a 5* hotel, this should not be happening. major issue, had to do meetings in the lobby to get it to function at all.
- breakfast is *good* but definitely caters towards a local brazilian diet (very few options for vegans). as a vegetarian, I'll just say I ate a lot of eggs and cheese. but hey, that's brazil so not digging on the hotel too much on that.
- elevator is incredibly busy, and there were times where it literally said ”not available” and we had to wait 5 minutes to actually use it.
- there are *TONS* of families with kids in and around the pool when we went. so environment was quite loud and crazy most of the time. they do timeshares so I think mostly big families frequent the hotel.
- we booked and paid extra for the *Junior Suite* (with a large living room as well as bath). the front desk gave us the *room with bath* which ended up being nice.. but is half the size, and refused to put us in the junior suite room, even after showing the reservation. this may be a Trip.com issue instead of the hotel.. but they didn't offer any compensation or flexibility for us. trip did refund us the difference in price though.
overall, its a great deal for the price, and the architecture is amazing, the room is nice, good water pressure. horrible wifi and very few vegetarian options made it difficult to recommend again, but we liked our stay nonetheless.
SsusanaEl dia que llegamos nos iban a sar una habitacion que no era la que pedimos. Supuestamente porque la plataforma hizo un cambio. Cosa que nunca me avisaron. Por suerte, al final me dieron la habitacion reservada, luego de hablar con el gerente.
Me dieron la habitacion 801 la ventana de la habiacion que da a la playa se veia por la mitad, me dijieron que era por el mar. Por otro lado, La primera noche tuvieron que ir a la habitacion para arreglar el yacuzi que no funcionaba
La ubicacion y limpieza de 10/10 muy tranquilo y seguro todo.
Al momento del check out me quisieron cobrar consumo del minibar no realizados. (Por suerte no tuve que hacer el pago)
El desayuno es excelente.
TTamaraEstive no hotel por duas noites e nao gostei do quarto pois tinha um problema para fechar a porta da varanda e por isso entrava muito barulho da rua . Outra coisa sao as toalhas que estavam bem velhas e soltando vários fios, e café da manhas fraco tambem,para um hotel deste nível imaginei um serviço mas foi entregue muito abaixo do esperado.