埃米利亞諾里奧飯店

Superbe boutique hôtel au cœur de Copacabana et à courte distance d’Ipanema Vues époustouflantes sur la mer Personnel exceptionnel de gentillesse  Chambre spacieuse et service irréprochable  Ne pas hésiter

This is not a 5 star hotel. And not well maintained. Check in time is at 3 pm we were given a room 2 hours 40 minutes latee asked why no reply. One elevator is out of order for some time were told a spare part needed must he brought from Germany so it is not working for sometime and the 2 others have an erratic behavior not to mention the delay in goimg up and down ( up to 9 minutes) we had a suite the balcony door was stuck and deemed impossible to repair by the staff, toilet was Japanese electric terrible noise for a long time after. Not once was the mikibar refilled. We were charged a 2nd time the room charge staff told us per ******* payment should be done on check in they apologized on check out their mistake still waiting for the credit to arrive. Staff not smiling or greeting guests entering they orefer to talk to each other even at the reception. Food mediocre. No this is not a 5 star experience

Yo esperaba más de este hotel, el staff muy amable pero empezando que el agua no es safe para tomar. Las botellas de agua son limitadas solo nos dieron dos pequeñas por noche. El desayuno es bueno pero caro. Todo te cubran hasta el café que te preparas lo cobran . Encontré mold y mucha humedad en nuestro room el 31. No regresaría

Overall, Emiliano Rio was a major disappointment which honestly ruined my experience in Rio. Upon arriving, I was told that early check in was not available, and that I’d be contacted when a room was available (never happened - I had to go back and inquire over 3 hours later). During the time I was waiting for a room, I was instructed to go to the rooftop bar and sat for 20 minutes before a waiter approached me. Meanwhile, others (that clearly didn’t look like me) were attended to almost immediately. The bar area is quite small, and had at least 6-7 waiters, most of them sitting at the bar talking to one another. It isn’t hard to miss customers as they come in. Based on that experience, I decided not to purchase anything else from the hotel. But the worst part about this hotel is that THE ROOMS HAVE MOLD IN THEM WHICH IS JUST ENTIRELY UNACCEPTABLE!! The rooms also have this wet moldy, water damaged smell, which is ENTIRELY UNACCEPTABLE!! When I brought this to the attention of the hotel, they did absolutely nothing, and shrugged it off in a very condescending manner. Mold affects health - How can you call yourself a luxury hotel with such disgusting and poor conditions? I can’t believe people come here and pay thousands of dollars for nothing - I would never waste my time or money here again!