嘉逸豪庭飯店 - 立鼎世飯店集團(Grand Palace Hotel - the Leading Hotels of the World)

This hotel is fantastic!!! The staffs here are really nice and careful! The hotels of Leadings Hotels are always goooooood!

Un hotel maravilloso que te permite d vivir riga de la mejor manera posible. Estás en el centro si tener casi ruido y eso te permite incluso de poder dormir con las ventanas abiertas

Dieses Hotel hat leider ihre besten Jahre hinter sich. Der verstaubte Charme lässt anmuten, dass es sicherlich mal ein gehobenes Hotel war, aber unseren Erwartungen eines Leading Hotel of the World heute, entspricht es definitiv nicht! Die Speiseauswahl am Frühstücksbuffet war dürftig und nicht einladend! Die hellhörigen Zimmer, wie auch das Badezimmer sind renovierungsbedürftig, benutztes Geschirr wurde nicht abgeräumt, Wasser nicht aufgefüllt! Die Mitarbeiter bemühen sich sehr und sind wirklich freundlich, aber dennoch kann man hier nicht über die fehlenden Annehmlichkeiten hinweg sehen! Was uns aber sehr geärgert hat war, dass nirgends in den Beschreibungen erwähnt wurde , dass die Bar eine Raucher Bar ist!! Wollte man etwas trinken, musste man den Zigarren Qualm ertragen und stank danach widerlich. Unsere Beschwerde über die fehlende Information interessierte hier niemanden!

One of the best hotel experience I've had in a while. The location of the hotel is a huge plus, being so close to many important historic sites of beautiful Riga old town. Food is wonderful and the cigar bar is very classy. I didn't get a chance to experience their complementary spa service, but I plan on revisiting Grand Palace Hotel again.

I arrived in the afternoon after 2 1/2 hour drive and was met with a smiling receptionist who had me swiftly checked in. Visited the bar for a tea with a friend before going out for dinner. Great service and offer. It was a treasure. Breakfast is also super. This time was no exception. I have met some of the staff since 2008 and that is a measure of a great place to work. Looking forward to my next visit

Good location. Old and not maintained. I’ve asked to be moved, because of the noise and the bells that goes off 8 in the morning. I was refused. The lady at the front desk told me, “ the noise in not a good enough reason for you to move rooms” And the hotel bar smells like an ashtray. They allowed to smoke in the bar area. As you can imagine the smell travels all over the hotel lobby.

Excellent hotel- they just get everything right, even dealing with problems. At one point we were miscommunicated breakfast time but the staff were so fantastic at dealing with the problem by ensuring that we were looked after that it not only wasn’t a problem - it was turned into a big positive. They take customer service very seriously. Excellent experience all round - other hotels could learn a lot. Great food. Lovely location. And very quiet l. All round well done !