萊斯頓凱悅飯店(Hyatt Regency Reston)

很喜歡我們在這家飯店的住宿！該地區有很多餐廳和購物場所。開車去地鐵非常快速方便​​，可以去華盛頓特區度過一天。我們的房間和整個酒店都非常乾淨。如果我必須提出任何缺點的話…熱水浴缸不冷不熱，枕頭非常凹凸不平，就像洗了好幾次而且沒有彈回來一樣。這不會阻止我回去並且我已經推薦給朋友了。我們在這裡很開心。

電梯出了問題，導致我爬了 7 層樓梯。他們的停車場正在建設中，但仍然收費，房間裡的電視只有三個按鈕可以用，嘗試撥打前台四次才終於有人接電話，只是告訴我他們會讓工程師看看早上做，當我只過夜時這肯定有幫助。枕頭套也有明顯的污漬。我不希望 300 美元的飯店房間的服務員會這樣對待他們的客人。正如朱迪法官所說，我沒有吃漢堡。我沒有過夜，入住後我歸還了房間鑰匙，並遇到了上述問題。 當要求退款時，遭到拒絕。避開這家飯店！

這家飯店很好而且乾淨。步行即可到達雷斯頓市中心的許多餐廳。還有免費接駁車帶您前往地鐵站。唯一的問題是停車場正在興建中。您支付 16 美元/晚的停車費。那裡的電梯帶您到一樓，但您必須步行到大廳才能搭乘另一部電梯到您的實際房間。我猜這是出於安全考慮，但仍然帶來不便。總的來說，這是一次很棒的住宿體驗，地點也很好。我會再住在這裡。

辦理入住時工作人員態度不太好。我也聽不到他們在說什麼，不得不要求他們多次重複重要資訊（例如停車、向我收取的額外費用等）。要停車，你必須支付 16 美元過夜費，這太瘋狂了。整個酒店正在建設中，沒有任何標誌可以幫助您導航。他們首先把我們安排在泳池正上方的一個房間（你可以看到窗外的泳池），氣味很難聞。我們要求換到另一個房間，幸運的是他們接待了我們。如果您攜帶寵物，即使只住一晚（甚至不是 24 小時！），也要準備好支付 100 美元。該地區非常好，所以我們下次肯定會預訂其他地方。

非常好的酒店，步行即可到達許多很棒的餐飲場所（儘管酒店內的國會大廈漢堡非常好，所以不需要走很遠！），工作人員非常友好和樂於助人。

The service in the hotel was sub-par. I walked in with multiple luggages and my daughter in a stroller and noone offered to help me with my bags, or provide a luggage trolley or really any help what-so-ever. It wasn't even a busy time of the day because it was late in the evening and we were the only ones checking in. The room service from Capital Burger was the quality of a college cafeteria - didn't feel fresh at all. The bathrooms weren't very clean - there was buildup in the grout and at the edges of the tub. The front desk staff did not go out of their way to be warm and welcoming or helpful. The best part of the stay was the surrounding areas and that is was walkable to a lot of different restaurants and stores.

Our room key card had multiple issues, we had to go to the front desk 4 times for new cards, finally they said it was the door, then we had to wait for a repair/battery change. Then the door key still didnt work. After a long exhausting day it was a ridiculous ending. I dont know why they didnt send someone after the first set didnt work.

Overall this was a nice stay. We were dissappointed there was no room service. I don't think it is appropriate for a Hyatt Regency to not have room service. I realize it may have been stopped during covid but covid is over. It's time to go back to the basic services we expect when we stay at a hyatt. I had to PAY someone to bring us snacks and meals because we were using the room for a business meeting.