「The Grand Resort staff make us feel like at home. Everyone was absolutely amazing. especially the guest Realtion Mohamed Taha and bar staff like
Mostafa Eltaher Bars managers Hany Makram and Mostaf Mohamed and front desk staff Mr Ahmed and Akram
We are coming back soon with more members of our family.」
「這家喜來登酒店的工作人員是我住過萬豪旗下酒店最差的工作人員,1)在餐廳吃飯時我點了一個沙拉,兩個意麪,還正在繼續點的時候,服務員直接把菜單從我手裡拿走了。吃飯吃到一半服務員把賬單拿過來讓我付款,讓人感覺到不被尊重體驗非常不好。最後買單的時候多收了我一道菜錢,在我看小票的時候發現了才給我把多收的菜錢取消。2)在我們退房的時候,我問工作人員可不可以把行李寄存在酒店,工作人員問我為什麼? 這是我住了十多年的酒店,第一次在客人要求寄存行李的時候被工作人員反問為什麼要寄存的酒店。這家工作人員無論是從態度專業度都很差勁!太離譜了!
The staff at this Sheraton hotel are the worst I have ever encountered among all Marriott-owned hotels.
1. When I was having dinner at the restaurant, I had ordered one salad and two pastas and was still ordering more when the waiter took the menu right out of my hand. Halfway through the meal, the waiter brought the bill and asked me to pay, which made me feel extremely disrespected. To make it worse, they overcharged me for an extra dish, which I only noticed after checking the receipt, and they only removed the charge then.
2. When checking out, I asked if I could leave my luggage at the hotel, and the staff actually asked me “Why?”. This is the first time in more than ten years of staying at hotels that I have been asked why I need to store my luggage.
The staff here are extremely unprofessional and rude in attitude. It is absolutely unacceptable.」