百樂宮海灘度假飯店與水療中心

This place has the worst and most unskilled guest relations manager I have ever met. We went to him with 2 complaints, the first was that we found what looked like BLOOD STAINS on our bed sheets, he didn’t take any action, just apologized, chatted with us briefly, then left us and went to other guests. What happened in handling the second complaint though left us FURIOUS. We were woken up by a call at 12 am from Mr. Tamer at the reception asking a casual question that he could have asked any time earlier. We went to Mr. Michael, the guest relations manager, the next morning to file a complaint and he literally left us even more shocked and upset. He kept making excuses for the receptionist behavior, we asked him what would happen next now that we had submitted a complaint and he literally didn’t have an answer or simply didn’t want to give us one. He kept bluffing in poor English that we couldn’t make sense of, then hours later he sent me a message saying that Mr. Tamer (the receptionist) will “provide all the necessary information”. Mr. Tamer was the one who handled our check-out, and unsurprisingly he acted like nothing happened. Up until that point we liked the place and service and were even ready to overlook the sheets situation and leave a good review, the food was really nice and the restaurant workers were amazing. But safe to say that the guest relations experience ruined the whole thing for us.

這家酒店宣傳為五星級，但我認為三星級更值得。 最好的一點-游泳池和Jaccazui套房非常棒。他們的水療設施和健身房看起來非常好。 缺點--直到我退房前一天我才收到歡迎禮包。自助餐食物非常簡單，沒有什麼味道。除了果仁蜜餅之外，所有的糕點都很普通，味道淡而無味。 當我要求客房服務人員送一些飲料上來時，他們告訴我說他們人手不夠，沒有飲料了。 點菜都是提前預訂的，所以我無法評論它們怎麼樣，因為我沒有機會嘗試這些。 飲料被兌水了，一點也不好喝。老實說，我是根據房間來預訂的，這是最好的事情。即使他們打掃了房間並更換了毛巾，他們也把盤子和飲料留在了房間裡。

Хороший отель. Питание тоже неплохое. Нужен шатл до аэропорта