We really enjoyed our stay at this hotel! All of the staff members were very nice every day, and they gave us warm cookies when we checked in after a late flight at midnight. Little did we know, these chocolate chip cookies were part of their awesome, complimentary customer Cookie Care Commitment! What a simple and effective way to make guests feel comfortable! The room was clean and spacious enough for us. The restaurant, Wild Sage, had excellent food and drinks! We would definitely stay here again next time we're in Regina!
Had an excellent experience at Delta. The rooms were clean and the beds and pillows were very comfortable. We were there for Conference and the food was excellent. I had forgotten several smaller items and the front desk was very accommodating. Water bottles in the room were a nice touch. Nice view of the ****** below. Totally satisfied with our stay.
Nice hotel. Lots of parking spaces, and next to restaurants. Great location, close to major roadways as we were just passing by the city. Front desk was very pleasant. Room was clean, beds were comfortable, and we got a room with a view of the parking lot so we got to see our car, lol. We received a nice welcome basket in recognition of our hotel status, which was nice. Thank you!
Absolutely a great stay, my husband and I travel a fair amount and we stayed here because of the price and we were not expecting too much but it was honestly one of the better stays we have had! Clean and friendly staff!
This was the worst hotel experience I've ever had. If the experience we had had been at a $79/night side of the road motel, I would've been much more laissez-faire about it. However, we paid $180, plus parking, plus a $35 pet fee, and would've been more comfortable sleeping in our car. The 2 main issues were: 1. The heat doesn't work on some of the floors. My understanding is the first 3 are the main issue. And when I say it doesn't work, I mean it never reached more than 17 degrees, and cold air blew from the vents straight at the beds THE ENTIRE TIME. This is a problem they know about. They've had people in to fix it, but ”can't”. So, when it's -30 outside, this hotel is charging people $180 to stay in hotel rooms THEY KNOW have no heat! ***?! Do they have heaters, i asked? Some, but not enough for every room, so we were out of luck. In order to actually manage to sleep, we kept a pot of water boiling on the stove all night, went to Canadian Tire to buy our own heater, and each slept with 3 blankets and our clothes on. They offered us extra blankets, but only sent 1 for 4 people and 3 beds. We had to call down 4 times, each time we were on hold for over 10 minutes becausevthe place was a gong show. This leads me to the second issue.. 2. Management of the hotel. This place is BUSY. There was never not a line up at the front desk. Like i said earlier, every time I called down I was on hold for 10 minutes. I've never seen a hotel this size not have at least 2 people on the front desk, but there was only 1. A couple manager looking women walked around, back and forth into the office, etc, but never jumped onto the other desk to help out. It was ridiculous. When we first went up to our room and realized the heat didn't work, we called down to the woman who checked us in to complain. She acted surprised about the heat and gave us the only other room in the hotel because they were full. I waited in line for half an hour to get new keys, and when I got to the front desk a different clerk was now telling me my reservation had ended and there was no room for me. We spent another 10 minutes going around and around, while I tried to explain what had happened. This is when we were told that the heating is a problem they know about and can't fix (not the story we heard from the other clerk) but were assured that the new room would have heat. Nope, that was a lie as well. I could go on, but that's the gist. I'll never stay again.
This hotel was a pleasant surprise. Will stay there again! Everything from the reception at the front desk to the service at the complimentary breakfast was top notch. The breakfast was the best I have had at a hotel stay. Lots of options and really good quality. The hotel and its staff should be commended.
Room reasonably clean (other than the stained mattress pad under the sheets). Service was good, and bed was comfy. Good coffee, but we were unable to take advantage of the breakfast. We would have liked to be able to turn on the fan to block out noise in the building, but you could only have heat or air conditioning. Good value for the price paid.
As always I wanna thank Josh for all of his help this time around like the last couple of times. My only complaint would be, that during the last couple of nights I was there, Friday and Saturday, it seemed as though there were teams of maybe high school aged kids staying, and they seemed to have zero respect for hotel stay and little or no supervision, as the ones staying on the same floor as me, caused noise and ruckus and total disregard for this around them for hours late into the evening and into the early morning. I was tempted to call the front desk to make a complaint, but let it slide once they seemed to settle down finally for the night. It’s a little rediculous to let so many kids run around unsupervised in a hotel environment. Now I know it’s not the fault of the hotel or the staff, and I’m by no means putting blame there, but someone needs to do something in future. Also, I’m going to try to get a room on the rear of the hotel because on the Victoria side it’s way too nosiey at night to sleep. Other than that my stay was good.