No place to hang towels in bathroom (difficult with 4 people), broken reading light above bed, no in room microwave, dirty patio chairs & unswept patio with broken patio table, jacuzzi was NOT hot (barely lukewarm... people would step in and immediately get out) and not clean (sandy on bottom, in poor repair),pool is nice and big but area is bare and looks abandoned. No room service for 5 days (you have to request new towels daily). Room was not ready at check in time, so we stored our luggage with valet which was then temporarily "lost" when we came back to the room (this inconvenience was compensated with free self park, which we appreciated), and the first time we used the valet, they claimed we didn't park valet because we didn't have a ticket (because they never gave us one- all 4 of us were present at time of giving vehicle to valet) It seemed the staff had trouble communicating with each other during shift changes, etc. GREAT location, friendly staff (especially in the on site gift store) but overall overpriced for a place with broken/missing items, a gross jacuzzi, and unreliable service. Would not stay there again... would go up the beach a few miles to Hermosa instead!
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