雷丁智選假日套房飯店(Holiday Inn Express & Suites Redding)

Beds were comfortable and desk staff was nice and considerate. However, room condition was not good. White Stains on blue couch, stains on carpet and brown stains ceiling above the desk. A large crack about a foot long by the bathtub wall and sink was missing the drain stopper. We were quite surprised by the condition of the room.

I have stayed here before and have had good experiences. This time though, my experience has not been pleasant. Upon arrival, the front desk rep. asked if anyone had called me. No-one had. The elevator was broken and not in service. Due to a recent knee injury, the thought of hauling luggage up several flights of stairs was not an option. Because I booked my stay through *******, I was asked to step aside while the front desk reps assisted 6 or more other guests in person and numerous guests on the phone before they came back to me. Even though I was first to arrive, 45 minutes later I was finally assigned my room. The general feel I had was that reservations made from "a third party" were not taken as seriously as reservations made directly through the property. The reps even referred to my reservation as being "a third party".

We booked this hotel on the app about an hour before arrival. Both my wife and I have disability making it harder to climb stairs. Upon arrival and while checking in I noticed a sign that the elevator was out of service. There was no indication when booking that there was a problem with the elevator. They wanted to put us on the 3rd floor making us walk up three levels of stairs with 5 persons luggage. After calling IHG hotels number they put us on 2nd floor. The rate on ********** was a non refundable rate. Talking to other hotel guests I found out the elevator has been out of service for awhile. Possible Americans with disabilities act issue here. Don’t stay here unless you like lugging you and your families bags up stairs. Upon checkout I noticed another sign that the printers were not working, so they can’t print receipts. Who manages this place??? Tried to open window in room and the top hinge is loose and window not secure if opened. LOL.

Worst property ever! Jill at the reception was extremely rude gave me attitude and tossed a pen at me. When we tried to add night she made it literally impossible. There was another man in the waiting areas who saw and listened to the whole situation and stood up for us saying it’s was unprofessional and he had seen them accommodate others with no issue and it was messed up to choose not to do it for us. Jill then adds another night for us and gives us such attitude when we asked for the receipt and I then explained it’s her job to provide us a receipt for our transaction and this process has been super frustrating for now reason and I would like to speak to her manager. Jill then stayed we don’t have a manger and I told her that’s absolutely absurd because someone has to be in charge. The other employee then called serendity the manger over the phone and Jill stated her version of the story left the part where she tossed the pen at me and when I told the manger Jill said she didn’t recall doing such a thing and the manger asked her to walk away from the front desk. This isn’t her first incident with a customer I’m sure of it and it’s not okay to have an employee who is this disrespectful and rude it’s unprofessional.

I was not happy that while we stayed here for 6 nights, they only cleaned our room once. We had to requested it twice. They forgot the first time, and finally cleaned it after the second request. We had to go downstairs to exchange towels. The room had a huge black stain in the middle of the carpet. Neighbors kept slamming the doors and yelling the middle of the night, making it hard to sleep. You can smell smoking. I will not stay here again.

The assistant manager was horrible and staff couldn’t help to arrange to clean our room even after we requested 5 times. We requested for towels and we’re told to come down and get if ourselves. The dinning area was so dirty, no one was cleaning it and guest had no choice to stack the dirty plates, very poorly organized. I wish we could get out money back.

The staff was very uncommunicative- I waited to be checked in for 20 minutes and no one engaged with me. A quick smile and apology for the wait would have been great. Also, my room was not ready and I returned 30 minutes later to find that it still was not ready. I asked for a new room and was granted a new one, but the person helping me did not bother to tell me why it was taking so long and she barley said two words to me. I used to work in retail and a smile and communication can go along way to pleasing your customer. I did not feel valued or important to the staff

Room and stay was better than I expected. Rooms look just like the pictures. Would definitely pay the extra money for the comfort. Breakfast was good and the guy running it was nice and greeted everyone.