紐伯裡西格蘭奇美居飯店(Mercure Newbury West Grange Hotel)

Rather disappointing and uncomfortable stay - we were staying having attended a wedding nearby so needed to iron some shirts. The first attempt to get one was forgotten about by reception, the second attempt resulted in a broken iron and the third in an iron which left brown stains all over the shirts. The room was also very tiny and left about 50cm around the bed on all sides meaning that very difficult to navigate when trying to iron a shirt. In respect of the stay itself, the bed was poor quality, very firm and could feel every spring - not what you'd expect having paid nearly £120 for one night. Also there was a loud fan being run all night directly outside the room. On check out was not even asked how the stay was - we suspect because they knew it was not going to be a glowing review 😂

We had booked a room months in advance and the booking clearly stated in more that one place that the rooms had air conditioning. When we got there the person at the front desk responded to my question about whether or not there was AC with "there should be". There was not. Turns out only some of the rooms have AC. I can not express to you how little she cared. The response was, "well we are fully booked so I don't think there is anything I can really do". ********** even called them and they did nothing about it. The one thing I would say is that the hotel is fine other than that, but make sure when you book that you call and make sure that your room definitely has AC. Also, we did not eat but apparently the food is terrible. There is a great pub down the street that had really good food. Berkshire Arms.

Heating system not working. Room cold on arrival. Used small electric/oil radiator which almost got the room up to acceptable temp by morning. Breakfast disappointing.

Stayed for 1night, hotel is very and friendly staff. Couldn't eat there cus some party was taken place! I wish the hotel would let you know in advance!! We end up leaving around 1.30am! Reason being they had a party and we were told the party was on until mid- night but went on till 1.30! The music was so loud even though we were at the other end of the hotel, the drums were still very loud and it upset us, we had to leave and not happy with experience we had! We will not be going back!

The room was very disappointing .There was 2 arm chairs in the room both were well worn out and had splits in them .the toilet kept filling up with water even after they came in to repair it .The staff was lovely .The room was not worth the price you charged us should.have been more luxury and no spilt chairs which we would not sit in @.was going to email in a complaint today

We came to go to a family funeral and were really pleased to have our room upgraded. However the broken blind which looked mouldy, the mouse trap visible to customers behind the coffee machine at breakfast, the overpriced coffee from a machine when a proper coffee machine was turned on and just not used, did not add any further enjoyment to this. The food was good and the staff really tried to be helpful and were really polite, but the stench in the corridor from what we were told was having the carpet cleaned added to the overall experience. I then had a look at floor map in the room in case of a fire and even the layout of our room was wrong, which is a bit worrying. The staff really tried but not being able to contact Mercure on their website easily has led to this being put on here which isn't fair to the demotivated staff who tried their best.

Our room was on the ground floor which we asked for. It was freshly decorated and very clean. The staff were very polite and efficient.

Somewhat puzzled why my superior room is £50 more the day after. i have no objection paying over £115 for a room but it needs to be in good repair. parts of the room where broken, paint peeling by the door and the toilet flush very intermittent, the fan didn't work either so surprised the fire alarm didn't go off.

Breakfast was a shambles. We had to clear and set our own table and member of staff was disinterested. Also food was congealed. Stayed here many times but hotel has deteriorated.