住宿方回覆: Dear Guest User,Thank you for your detailed review. We appreciate your feedback and are pleased to hear that you found our facilities and catering satisfactory, as well as our convenient location and spacious lobby.We apologize for the shortcomings in the room cleanliness you experienced. Ensuring a clean and comfortable environment for our guests is a top priority, and your comments about the bedside tables and bathroom cabinets will be addressed promptly with our housekeeping team.Regarding the swimming pool, we’re glad to hear that its size met your expectations for a city center hotel.We also note your observation about guest demographics during the Spring Festival and appreciate your understanding.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Apichai RatthawornFront Office ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000
住宿方回覆: Dear Khun Panwadee,Thank you so much for sharing your wonderful experience at Novotel Rayong Star Convention Centre. We are thrilled to hear that you and your family enjoyed your stay with us. We're glad to know that the bathroom's design helped enhance your comfort, and that the available Chinese TV channels added to your in-room entertainment. It's great to hear you found the nearby fresh food market convenient and our parking facilities accommodating. Your positive feedback encourages us to keep striving for excellence.Thank you once again for your value able feedback, we are looking forward to welcoming you back to Novotel Rayong Star Convention Centre very soon.Best regards,Apichai RatthawornFront Office ManagerNovotel Rayong Star Convention Centre
住宿方回覆: Dear Guest User,reply this review " Thank you for your wonderful review! We're delighted to hear that you and your customers were very satisfied with the room, floor, orientation, hotel service, and breakfast. It's great to know that you enjoyed the free gym and swimming pool, as well as the convenient facilities. We're glad our proximity to Koh Samet Pier added to your positive experience. We appreciate your feedback and look forward to welcoming you back for another satisfying stay"Thank you for your wonderful review! We're delighted to hear that you and your customers were very satisfied with the room, floor, orientation, hotel service, and breakfast. It's great to know that you enjoyed the free gym and swimming pool, as well as the convenient facilities. We're glad our proximity to Koh Samet Pier added to your positive experience. We appreciate your feedback and look forward to welcoming you back for another satisfying stay.Best regards,Apichai RatthawornFront Office ManagerNovotel Rayong Star Convention Centre
住宿方回覆: Guest Guest User, We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre.r
住宿方回覆: Dear Kelvin19710807,Thank you for sharing your feedback with the wonderful score, we are looking forward to welcoming you back to Novotel Rayong Star & Convention Centre soon.Best regards,Apichai RatthawornFront Office Manager
KA IAN DAVID
標準雙床房
入住於 2024 年 12 月
家庭出遊
14 則評論
4.0/5
很好
發布於 2025 年 2 月 5 日
酒店位置優越,衛生程度亦令人滿意,但房間淋浴間的水溫時冷時熱,無法舒適洗澡。
住宿方回覆: Dear KA IAN DAVID,Thank you for your feedback. We're pleased to hear that you appreciated our hotel's great location and found the hygiene level satisfactory.We apologize for the inconvenience you experienced with the shower water temperature. Consistent and comfortable water temperature is essential for a relaxing stay, and we regret that this was not the case for you. Your comments have been shared with our maintenance team to ensure that this issue is addressed promptly.Best regards,Apichai RatthawornFront Office ManagerNovotel Rayong Star Convention Centre109 Sukhumvit Road Thapradu Muang Rayong 21000
住宿方回覆: Dear Guest User, We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre