魯菲洛飯店(Hotel Rufolo)

I wrote perhaps 9 positive reviews from my wife's and my trip to Italy. This one is a big negative. Maybe this is because this is somewhat of a rural setting, but we found the front desk service uniformly poor. They did or would not help with dinner reservations, or more importantly, when we had terrible noises overhead in our room they would not change our room. I had to get out of bed and get the night manager to come into our room. He said it was not a problem because it stopped after 45 minutes. No apologies. The breakfast was very poor including a one-size-fits-all machine for coffee, tea, and/or cappuccino--all of which were poor. They were constantly out of fruit. And finally, when we went to check out they gave me a bill for $980 Euro when it was prepaid. After 25 minutes, they "found" our prepayment. Again, no apologies for a very tense situation when our driver was waiting for us. We were not about to leave and have a thousand dollars charged to us. A very poor experience for us overall. The only saving grace was impeccable housekeeping.

I strongly do not recommend staying at Hotel Rufolo. There was a misunderstanding with which dates I booked to stay there and the Hotel charged me a "no show" fee even though I booked a year in advance and refused to credit me for the following summer which I booked or issue me a refund. The hotel's staff was unresponsive and displayed terrible customer service. Unfortunately, they have lost my business.

Siamo stati in questo hotel situato in posizione ottimale in questo bellissimo paese, un gioiello della nostra Italia. Purtroppo però ci è stata assegnata una camera davvero scomoda, disagevole, buia, strettissima ( non c’era dove aprire comodamente la valigia) , bagno piccolo, scomodo, assolutamente NON da 4 stelle. Questo inconveniente ci ha amareggiato la vacanza nonostante la cortesia del personale della reception. Non si può immaginare che in un hotel 4 stelle ci possano essere camere di quel tipo!!!!!

Abbiamo soggiornato in questo Hotel due notti, per un evento che si teneva a Villa Cimbrone. La posizione e' perfetta, in pieno centro storico, a due passi da tutto e in angolo con la salita per la Villa. Il personale e' stato a dir poco delizioso, premuroso, efficiente. Pronti a soddisfare ogni richiesta o necessita' con cortesia e gentilezza. La camera era ampia, fresca, pulita, silenziosa (a parte il campanile che suone le ore e le mezzore) con accesso ad un giardinetto privato con pergolato tavolino, sedie e vista sul golfo (spettacolare) perfetto per due fumatori pigri :) La colazione, per me che amo colazione americana, era perfetta: uova, bacon, pancake, sciroppo d'acero e succo d'arancia. Ma anche per chi ama colazioni tradizionali c'era tutto l'occorrente (brioches, affettati, biscotti, yogurt ecc). Ci sono la piscina e la SPA, ma non abbiamo avuto il tempo di provare i servizi. Sono molto, molto soddisfatta e consiglio questo Hotel caldamente :)

Not very friendly at all. I got in around 8 from driving all day and the restaurant manager intentionally left me waiting at the entrance of the restaurant for 15 minutes before coming over to say that it was 9 and they couldn't do anything. Most all the restaurants were closed nearby and I hadnt eaten all day. Extremely discourteous, especially as a paying guest of the hotel. General attitude of displeasure when speaking with staff. Cold. The first room I went into (of which they had a very light occupancy at the time of the year) had a giant stain on the bedding, was hot with not fan or window, and a very weak wifi connection. Only until I asked for a new room was I shown a room feeling Im a bother.

If you expect a quiet stay, this wouldn’t be the spot. Second floor hotel rooms are directly under the restaurant that has tiled floor. If there is an event (which I understand might be only some weekends in the summer) you won’t be able to sleep. After the wedding ended at 12:30am seems like the entire restaurant was being rearranged with heavy furniture being dragged around till about 2am. I suggest you call ahead to verify what you should expect during your stay. Otherwise hotel would be quite enjoyable, clean and with a lovely view. Staff do not seem to care though if you log a complaint.

Our stay was just okay. The rooms were small and the beds were uncomfortable. The staff wasn’t very helpful with making reservations. It was beautiful but an older hotel.

Nous sommes venu dans cette hôtel en famille ou nous avons déjeuner. L'endroit et la vue est beau. Par contre la où nous étions très déçu pour un hôtel de ce nom le personnel est peux souriant et faire payer une assiette de poulet 20 euros c'est juste une HONTE. Mauvaise expérience aucun relationnelle client.

We booked this hotel at the last minute, as we wanted a short break from our 4-week stay on Capri. The Hotel Rufolo is a charming, quite old-fashioned hotel located very centrally in Ravello. We’d booked a deluxe room with a view of the sea and were given a lovely room on the fourth floor with an enormous private terrace - incredible views of the Mediterranean! The room was comfortable and quiet. Breakfast was included with our room rate and it was just so so. Although the breakfast room was largely empty when we arrived around 8:30 am, many of the buffet offerings had not been replenished and we had to seek out staff to get us some scrambled eggs and bacon, which took some time. But breakfast aside, our experience at the Hotel Rufolo was very pleasant and we wouldn’t hesitate to recommend it to anyone planning a short stay in the beautiful town of Ravello.