帕拉佐阿維諾優選飯店度假村(Palazzo Avino)

I am writing to express my deep disappointment and frustration regarding my recent stay at your establishment, on the occasion of my wedding first night. While I had anticipated a luxurious and memorable experience, the reality was an unending series of disappointments and inconveniences that left me utterly disheartened. From the very beginning, my experience was marred by a complete lack of professionalism and respect for guest privacy. The incident involving room service walking in on an intimate moment was not only embarrassing but also a shocking breach of privacy and decency. It was a distressing start to what should have been a special occasion. The issues only continued to pile up as my stay progressed. Waiting 30 minutes for a simple towel, pool tiles falling out and posing a danger to guests, and the state of the Turkish spa with piles of dirt at the bottom of the tub all contribute to an overall picture of negligence and disregard for guest safety and comfort. The lack of attention to detail was further exemplified by the presence of piles of dirt in the spa, the neglect of cleaning ashtrays, atrocious internet connectivity, and the apparent absence of communication between the hotel and its collaborators like Valentino reps. These oversights not only tarnished the image of the hotel but also demonstrated a lack of commitment to excellence. Furthermore, the accommodations provided during my stay were far from the standard one would expect from a luxury hotel. The pillows were of an unacceptable quality, akin to those found in a hostel rather than a purportedly upscale establishment. The "bait and switch" tactic used to change rooms was not only deceptive but also disrupted the experience of a second wedding and further eroded trust in the hotel's promises. The issues with service were also impossible to ignore. From the inability to bring menus to the table at the Michelin restaurant to the complete neglect and inattentiveness shown during dinner, the level of service was far from satisfactory. It is inconceivable that a hotel with apparently ample staff would exhibit such disregard for its guests. The discrepancies between the images of rooms on your website and the reality of the accommodations provided were stark and disappointing. The low voltage electricity that prevented proper charging, the malfunctioning "Do Not Disturb" signs, and the lack of guidance on how to use basic amenities within the room only further exacerbated the numerous challenges faced during my stay. The overall acoustics within the hotel were far from ideal, with noise from both hotel staff and other guests disturbing the peace and tranquility one would expect in a luxury setting. It was evident that little consideration was given to creating a serene environment for guests to relax and enjoy their stay. In conclusion, my experience was nothing short of a series of letdowns and frustrations that left me questioning the quality of service and commitment to exc

Soggiornare a Palazzo Avino è un'esperienza che consiglio vivamente. Ci si sente coccolati da tutto il personale con garbo e cortesia. Le camere sono dotate di ogni confort, eleganti e affacciate sia sul magnifico mare dell' Amalfi Coast che sul verdeggiante dei monti. Ottima la pulizia e soddisfacente il menu. Poter ritornare è un vero privilegio.

Ci siamo trovati benissimo, una esperienza eccezionale. La suite e la camera della nostra figlia erano perfette, la cena al ristorante Rosselini una meraviglia e i fiori che il Signor Antonio alla reception ha organizzato per il mio marito per il mio compleanno erano una cosa bellissima. Non potevo passare i miei 60 anni in un posto migliore. Grazie ancora a tutti dello staff.

Tra gli alberghi più belli al mondo: ampi spazi, panorama mozzafiato, servizio di altissimo livello ma mai invadente. Ambiente elegante e raffinato ma non opulento. Completa il tutto un servizio gastronomico di altissimo livelli.

Parafrasi un famoso film come metafora descrittiva di questa struttura ricettiva, tra le più belle al mondo. Panorama mozzafiato, ambiente elegante, cucina stellata. Vale da solo un viaggio in Italia. Consigliatissimo per chi vuole conoscere la costiera.

This is the most beautiful hotel in the world. It is also the best because of the quality of the people who work there Antonio Ferrara is the masterful heart and soul of the operation Visiting crowded, mass tourism Positano made us appreciate the beauty and tranquillity of Ravello all the more

We've had many wonderful visits to the Palazzo Avino over the years and this was no exception. What keeps us coming back? The fabulous setting & spectacular views, striking architecture & decor, superb food - all these would be enough. But, the special factor which sets the Palazzo Avino apart; the people, who give the hotel its character. From the perma smiling housekeeping ladies, the beaming greeting at breakfast from Vittorio, knowledgeable and humorous sommelier Luigi and of course, the Captain of the Ship, Antonio (who we've known for 24 years!). Guests at the PA aren't just guests, we are made to feel like friends and we value that. Looking forward to the next time.

Absolutely wonderful hotel! Rooms were fantastic and staff could not have been more attentive, helpful and friendly. Views are beyond belief. Loved everything about it. Highly recommend!! Fantastic location. Food was some of the best we had in all of Italy.