I stayed at the doubletree while I attended a conference hosted at the same hotel. The accommodations were great and the staff was amazing! They were incredibly accommodating and had helpful guidance in terms of best experiencing Raleigh and the immediate area. I am appreciative of their hard work and everything they did to make my/our stay seem less and hassle free.
We stayed here for a weekday concert at the PNC Arena, a pleasant and easy 15 min walk. It is an okay midgrade chain hotel that charges for the access and convenience rather than amenities. We arrived at 5:00 and were told our room was not ready (check in is at 4:00) and got a free coke for our 20 minute wait. It seems they are suffering from lack of housekeeping help and the front desk had no idea what the housekeepers were doing. Everybody who checked in had to wait. The front desk was very friendly but did not seem to be in charge. Since the PNC Arena charges $40 for parking it seems this hotel has just added that to their room price, i.e. an overpriced room for the privilege of the walking convenience. The small bar was overwhelmed by the post concert crowd, but to the lone bartenders credit, she stayed open late (post 10:00) and kept the drinks coming. The room was large and clean after waiting a while for the lone elevator, okay HVAC, comfortable bed, but the pillows were horrible flat chunks of foam. The $10.75 breakfast (mediocre although real eggs and over cooked sausage) should have been included for the inflated room rate. It's worth paying for the convenience for the PNC but we wouldn't stay there if not for that reason. You can find the same quality for less not too far away, but then you'd have a commute and a $40 parking charge. Name your poison.
Lili gave Amazing service and was super attentive. Her personality was friendly as if i known her fir a while. Every morning you will see Lili and how supportive she is of any service needed. When you need anything, just ask for Lili.........
Wife and I stayed on July 13. Only one clerk at check-in desk and was on a long call with Marriot to straighten out a problem for another guest. When we entered the room late in the evening, AC was set to 62, but it was 75 in the room. Walked downstairs to tell front desk, but no one was there. We went to bed thinking/ hoping it just hadn’t been on long enough to cool down. Woke up during the night and temp had risen to 79. So that wasn’t great, but we didn’t want to have to move rooms at that point. so we stuck it out. No on at the front desk when we left, so I called later in the day and front desk clerk was apologetic, said they would get maintenance up to look at it, but didn’t offer us anything else to make up for it Other than this, we were really impressed with the room. Very clean, bed was comfortable, bathroom was really nice. Drinks at the bar were good…pulled real espresso for an espresso martini. Would have been a great stay if we hadn’t sweat so much.
AAnsaman20002024年7月第二次入住這裏,酒店位置便利,靠近Crabtree Valley Mall,距離最近的雜貨店(沃爾瑪)約1.5英里。酒店工作人員非常友好和包容,健身房設施確實很好。我得分3的原因是酒店房間門沒有一個門更近。因此,如果客人不用手關上門,門就會砰地關上。這很好,直到你想睡一會兒。我進入了我10晚住宿的第三晚,並認真考慮搬家,因爲我自到達以來已經有兩個不眠之夜。我在上次入住時確實提出了這一點,並收到了管理層的電子郵件。欣賞這一點並不容易解決,需要一些資本支出,但也許每個客人房間的一封信可能會有所幫助。除此之外,沒有問題。
MMichael RIf I could give this location a negative 5 if I would. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there. Please do not stay here people. FAIR WARNING This was the worst experience I've had in a hotel motel or nay kind of Inn. stayed at Red Roof for Dreamville in early April and this was the only ”affordable place.” As I look at the current prices per day I see that due to the event, prices were gouged by a large margin. That's not the surprise. This place was infested with roaches and ants. There was rust and peeling paint in numerous locations in the room and sounds coming from the lights. There were serious smells coming from the room like mildew or old over used furniture. The photos in the advertisement are FALSE and give the appearance of something better than it is. I have photos and videos in which i will post if this issue is not resolved. The staff was not present the whole weekend until Monday morning when I checked out and had to fly back home. As someone who has worked in hospitality and hotels for 15 years a full refund should have been offered but instead a very low and unacceptable one was offered. When I refused all communication from their end stopped and I was forced to battle this with my bank. Please advise this company breaks its own policy and does not rectify the situations being made aware by the guest, paying to stay there.