拉巴特總站奧諾莫飯店(ONOMO Hotel Rabat Terminus)

我重複預訂了，即使在我抵達時房間被取消並且酒店已滿員，我也沒有獲得退款。我嘗試聯繫預訂經理，給她打了3次電話，寫了4封郵件，但沒有得到回應。我過去曾使用過這家連鎖飯店，但我認為我不會再選擇它（也不會選擇 TRIP.com，因為他們也無法解決這個問題）。

早餐和午餐都不錯

L'emplacement est très bien si on cherche à être vile. La qualité du service est très bien. Tout le personnel est attentionné et professionnel Cependant, la qualité de la literie reste à désirer. J'ai passé une mauvaise nuit à cause du lit qui semble bien usé. Aussi, la taille de TV est trop petite par rapport à la taille de la chambre que nous avions

I had a prepaid booking for three nights at this hotel with two other travellers. The first day of my reservation, I called and the hotel to inform them that I won’t be coming this day and will arrive the next day for the two remaining nights and that the two other travellers will arrive as planned. They front desk confirmed taking note of my request. Today I arrive at the hotel to do my check in and they can’t find my booking and the hotel is full. The front desk guy confirmed that he had received my call yesterday but forgot to communicate it to the reservation team. After two hours of waiting time they suggested to me a room in their less rated half priced partner hotel. When I refused and asked to book for me an equivalent hotel they refused and refused to provide a refund. I explained that I have travelled 3 hours to be here and have a conference tomorrow at 8:00. They kept wasting time and refusing to come up with an acceptable solution. Three hours later I arrived to another hotel that I had to book and pay even though I have already paid for this night at their hotel. Please don’t go there they treat customers carelessly and with no respect.

一個位置非常好的飯店，就在火車站旁邊。儘管位於市中心，但這並不是一家房間內能感受到噪音的飯店。自助早餐很棒，露台餐廳的菜也很好吃，可以看到很好的城市景色。從飯店步行即可到達拉巴特的主要旅遊景點。您可以在很短的時間內到達麥地那，它靠近穆罕默德四世現代藝術博物館，靠近皇宮，周圍有幾家餐廳和一個商品齊全的購物區。房間很舒適。

我強烈推薦這家酒店。我親自為一位來拉巴特的商務客人預訂了這家酒店，主要是為了展示摩洛哥/非洲酒店集團的獨特性。讓客人入住 Onomo 是我所展示的概念的一部分。我們得到的是保安人員純粹的種族主義和偏見。很多時候我們不被允許進入酒店，不得不不斷地與他們爭論。這哪裡不是一個溫馨的空間。我們團隊中唯一沒有任何問題的人是一位外國白人女性。我們向接待處提出了這個問題，並被告知保安不屬於酒店的一部分，我應該留下我的電子郵件地址，以便在我不滿意時與我們聯繫。 （尚未聯絡我）。對於在非洲大陸擁有許多分支機構的酒店品牌來說，他們需要更好地培訓/僱用包容性安全人員並培訓員工如何處理情況。最終，這損害了我作為東道主的聲譽，我的大部分團隊會議都是在另一家酒店舉行的。

房間很小，有很重的霉味，房間面向三面牆，浴室裡只有兩條迷你毛巾，（我要了兩條毛巾，但從未到達）吹風機立即過熱（危險）。不存在的自助晚餐只有3個菜，沒有湯，蔬菜吃完一次，剩下的經過一番堅持才補上。服務生不太稱職，幸運的是我們住了一晚。唯一不錯的是5樓的露臺可以喝一杯。

Vee nice spot, ideally located, with a breathtaking view from the rooftop. Rooms are ok. The service though is a mess. The breakfast experience was terrible: extremely poor quality of ingredients, poor choice, very low quality service (empty plates not refilled at 8am!!!), the personnel is just hanging around, music is completely off character. A big Big minus.

peccato che cena e colazione sono abbastanza abbastanza scarsi perche' le camere sono pulite e comode,la posizione e' centrale e si puo' uscire anche a piedi e ha anche il roof top molto carino peccato che stava chiudendo e non ci siamo potuti sedere