More to motel than hotel, but rooms are clean, overall still great.
翻譯
住宿方回覆: Thank you for your feedback! We’re glad to hear you found the rooms clean and your overall stay enjoyable. We will continue to improve to make sure our guests have the best experience possible. We hope to welcome you back again soon.
Prime Location. Near to almost everyone.
Transportation accessibility 24/7
Clean Rooms
Friendly and accomodating staff
翻譯
訪客用戶
豪華雙床房
入住於 2024 年 4 月
商務出差
1 則評論
2.7/5
發布於 2024 年 5 月 29 日
The front desk officer named Rose was terrible. She doesn't have good manners as if she is not working in a hospitality kind of job / environment. She talked to you with her arms on her waist as if she is scolding a child.
However in fairness, although the hotel room is old but it was clean and well maintained. Although the lavatory and bathroom are very small that it was very difficult for me to maneuver inside, but it was very clean.
翻譯
住宿方回覆: We apologize to what you'd experienced during your encounter with our Staff, Rose.We will make sure to escalate your concern with her Supervisor for training.
A&Mrn
豪華大床房
入住於 2024 年 7 月
夫妻/情侶出遊
10 則評論
5.0/5
超棒
發布於 2024 年 8 月 6 日
Had a comfortable stay here before my flight. Good location near malls and resto. Mrt is just a few walks away. Room is very clean. Toiletries is provided. You need to ask for a fresh ones everyday though. Theu also offer breakfast.
翻譯
住宿方回覆: Thank you for your review! We’re delighted you found the location convenient and enjoyed a comfortable stay. We appreciate your feedback about the toiletries and will make sure to address it. It’s great to know you also enjoyed the breakfast. We hope to welcome you back soon.
Rhzee
豪華雙床房
入住於 2023 年 11 月
獨自出遊
3 則評論
4.2/5
很好
發布於 2023 年 12 月 22 日
The place is very convenient. You can ride a taxi or public utility vehicle just outside the hotel. Staff were corteous as well. Water is also provided . Water station is located along the hallway. You can fill the pitcher provided in the room.
Towels are worn out and really old which you can immediately judge by its color.
翻譯
住宿方回覆: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
chalkstripes
豪華大床房
入住於 2023 年 5 月
與好友旅遊
29 則評論
5.0/5
超棒
發布於 2023 年 6 月 30 日
Great hotel! I was amazed by the hospitality and generosity of Fersal. We made a wrong booking but they assisted us with the amendment and all. The place is near everything - convenience store, restaurants and such.
翻譯
住宿方回覆: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!
AGALUKEE
豪華雙床房
入住於 2024 年 9 月
商務出差
9 則評論
5.0/5
超棒
發布於 2024 年 11 月 15 日
Nice to hotel close to Araneta Cubao
翻譯
住宿方回覆: Thank you for your feedback! We're glad you found the hotel conveniently located near Araneta Cubao. We hope to welcome you back soon.
訪客用戶
豪華大床房
入住於 2023 年 6 月
其他
1 則評論
3.0/5
發布於 2023 年 7 月 11 日
I made a booking on behalf of a friend named Faivo Bartolome but did not arrive. When I call Fersal Hotel and the CRO if I can refund the payment they say it was not refundable. So I decided to use the room however the front desk say that it's a guaranteed booking and I need to ask permission from Mr. Bartolome.
The issue here is I made the booking and paid for it but I am not allowed to use and modify the name of the guest. Check-in time is 2pm but they passed me from one office to another until they say that Trip.com will call me for the modification. The front desk gave me a number to call but nobody answered until its almost 3:30 pm. I'm already tired from a long trip yet there was no consideration from the Front Desk of Fersal so I decided to walk out of Fersal and booked to another hotel.
For Trip. com the guest name should be modified so the payor can transfer names. *********** is still better, I can always make changes in my reservation be it name or dates.
翻譯
住宿方回覆: We apologize for the inconvenience caused you because of this concern as the Hotel just making sure that all reservations will be used by the original guest stated in the voucher. For change guest name, your booking provider will be happy to assist you. The booker just need to contact them and request for a change guest name.
住宿方回覆: Thank you for your kind review! We're delighted to hear you found us perfect for your travels. We look forward to welcoming you back next time.
@carryonluggageonly
豪華大床房
入住於 2024 年 2 月
夫妻/情侶出遊
3 則評論
4.5/5
滿意
發布於 2024 年 3 月 29 日
Great stay. Clean room. The only problem we had was the tv wasn't working. No channels
翻譯
住宿方回覆: We are happy that you had a great stay. For our amenities, we will make sure to work out on it so you will have best experience on your next visit.
EmKee
豪華雙床房
入住於 2023 年 1 月
商務出差
8 則評論
3.0/5
發布於 2023 年 2 月 4 日
Staff are nice but amenities are limited... TV is terrible as it does not have a good reception.
翻譯
住宿方回覆: We are happy that our staffs were able to provide good customer service with you. For our amenities, we will make sure to work out on it so you will have best experience on your next visit.
住宿方回覆: We are happy that you enjoyed your stay in our Hotel. Refrigerator is available upon request.
WHANG OLDER
豪華大床房
入住於 2022 年 8 月
商務出差
7 則評論
4.5/5
滿意
發布於 2022 年 9 月 16 日
lobby was superb and the front desk was everything i needed 🥰🥰🥰 rooms are ok, clean and well lit. its just the comfort room was too small and doesn’t have a smart television but its not a big deal cos they have strong wifi connection and i have my macbook with me. Will book again.
翻譯
住宿方回覆: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service.
匿名用戶
豪華雙床房
入住於 2022 年 11 月
獨自出遊
1 則評論
5.0/5
超棒
發布於 2022 年 12 月 15 日
Nice place! Clean and vintage like. Worth it for its price! Reception staff is accommodating and was able to work smoothly!
翻譯
住宿方回覆: We are happy that you enjoyed your stay in our Hotel, we hope to accommodate you again in the future and give you excellent service. Thank you!