What great service and a great hotel to match. We were doing a trek for 4 days before staying at the hotel, and they stored our extra bags for us until the day we arrived. Then when we did arrive, they had already put our luggage in our room for us. They upgraded us because the room was free, and they could (the view from the room was perfect). We got a nice heads up on what was avaliable at the hotel, such as: A living room to chill in, a big nice room with Netflix (if all you need on the night is a comfy bed and something easy to watch after a big hike or which ever sport you are there for in Queenstown). Honestly, we were made to feel at home, which I've never had before at a hotel. The manager was professional yet chilled out, knew the town well, and had recommendations for food and drink. It felt like the hotels you hear about where you get the nice room and the nice service with a friendly touch. I don't know if it is my choice in hotels, but normally it's "here's your key your room is on the 2nd floor". All nice, and there's nothing wrong with that. Just the extra bits stood out to me. Was just a nice surprise. I feel like the team went above and beyond. Thanks.
翻譯