皇后鎮卓越公園溫德姆花園飯店的評論

住宿方回覆: Dear Guest,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and appreciated our convenient location and in-room amenities. It's great to know that the facilities, especially the kitchen and laundry setup, made your visit comfortable and suitable for a short family getaway.We truly appreciate your kind words and hope to welcome you back again soon!Warm regards,The Front Desk Team

住宿方回覆: Thank you for your feedback and for taking the time to review our hotel. We're glad to know you had an overall positive experience with us, and we hope to see you again soon! Kind regards, Front Desk Team

住宿方回覆: Dear guest,Thanks for taking the time to share your experience! We understand parking can be a bit limited at times, so we’re glad the nearby public lot was a convenient option for you. You're right—some of our room types don’t include laundry or cooking facilities, but others do. If you’re planning a future visit, feel free to check out our upgraded room options with those extra amenities for added comfort. We hope you had a great time in Queenstown and would love to welcome you back again soon!Warm regards,The Front Desk Team

住宿方回覆: Dear guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient, especially in terms of proximity to the airport and public transportation. We appreciate your helpful tip regarding the bus stop and will be sure to remind guests to check with our front desk for accurate directions.While we understand that room size can be a consideration, we’re pleased you found the value to be acceptable given Queenstown’s standards. Your comments help us continue to improve, and we hope to welcome you again in the future.Warm regards,The Front Desk Team.

住宿方回覆: 感謝您的回饋並花時間指出一些改進的機會。 我們完全理解皇后鎮的停車狀況有多令人沮喪。遺憾的是，這個問題的規模比我們大得多，因此超出了我們的控制範圍。停車是整個皇后鎮的一個問題，特別是在繁忙時（滑雪季節、夏季）。當其他飯店需要收費時，我們盡力為房客提供免費停車，但我們的設施有限。飯店對面的公共停車場是整個皇后鎮最便宜的選擇，有些地方從下午 6 點開始免費停車。到早上 6 點。另外，我們知道晚上到達酒店卻沒有前台工作人員的陪伴會很令人沮喪。為了協助我們的客人，我們提前發送詳細的自助入住說明，以確保順利抵達。我們感謝您的理解並希望很快再次歡迎您！

住宿方回覆: Thank you for your thoughtful feedback. We’re glad you found our location convenient to the airport—it’s definitely one of our highlights.We’re sorry to hear that parking and room space didn’t quite meet your expectations. While our rooms are designed to maximize comfort and functionality, we understand that space can feel tight with multiple large suitcases, and we’ll certainly take your comments into consideration.We appreciate you staying with us and hope to welcome you again on your next visit to the area.

住宿方回覆: Thank you for your feedback and for taking the time to review our hotel. Our reception is open until 9 PM on weekdays and 8 PM on weekends. For late arrivals, we provide detailed self-check-in instructions to ensure a smooth arrival experience. Before closing, we make sure our guests have everything they need. Additionally, an emergency contact number is available for any assistance outside of reception hours.We appreciate your understanding, and we truly regret any inconvenience this may have caused. We hope to see you again in the future!

住宿方回覆: 我們的接待處平日開放至晚上 9 點，週末開放至晚上 8 點。對於遲到的客人，我們提供詳細的自助入住說明，以確保順利抵達。在結束之前，我們會確保客人得到他們需要的一切。此外，我們還設有緊急聯絡電話，以便在接待時間以外獲得任何協助。我們感謝您的理解，並對此可能造成的任何不便深表歉意。我們希望將來能再次見到您！