DO NOT STAY HERE. The cigarette smoke in the room was so bad that it made us sick. As soon as we walked in we were hit with such a strong smell, clearly someone had been smoking (a lot!) in the room prior to our stay. We called immediately and asked to be moved but they were full and couldn't move us and they asked us to tough it out for the night and they would send someone in the morning to clean it out. We woke up literally sick from the smoke smell. NO ONE EVER CAME TO AIR OUT AND CLEAN THE ROOM. We suffered the entire stay, and when we came home asked for some kind of compensation and they did nothing. They said without evidence, it was tough on us. I said how could they know whether or not it smelled if they never sent anyone. I guess they were suggesting that we got there at 10pm after an incredibly long ride and just decided to fabricate a story. We came home with our luggage and clothing absolutely REEKING of cigarette smoke. We had to dry clean coats and air out luggage outside.
While I do understand that it is not their fault that someone smoked in the room, there lack of response is absolutely their fault and not acceptable at all. You can't guarantee a smoke free room and not deliver and not do anything about it. I have stayed at roadside motels with much better service and resolution to problems.
I am sure they will respond with some absurd, fake comment, but I can assure you that this is how the situation unfolded.
翻譯