穆拉諾飯店(Hotel Murano)

The amenities aren’t what they used to be. Allot has changed but the staff is amazing.

I went to check in and the gentleman told me I could not use my fathers credit card for the security deposit because my father was not present to show his ID I understood what he was saying but he was not warm or polite about it and he continued to gossip and smile about the situation with his co worker when I walked away, he shut me down when I was frustrated and did not seem to care I drove two hours there from Bellingham and needed to be there for my daughters cheer competition the following morning at the time it was around 11pm and my options were limited and I had already paid for my room weeks before. The worker was not helpful or empathetic about the situation he kept telling me no ma’am anytime I tried to find a solution I was clearly very panicked and upset, it was terrible customer service with a very uncaring employee. The hotel was beautiful but I noticed a lot of the time during my stay no employees were at the front desk they were hiding out in the back for a long period of time and I overheard a woman even complaining about no workers never being up front she seemed very angry about the matter, also calls were rarely answered. I understand it’s a big hotel but it’s such a bad look with 0 room service and no employees around for help, I am also a VIP member I looked forward to staying at this hotel because I was assured great customer service care and that was not my experience at all. I will not be coming back.

Beware of extra charges!! hotel had a beautiful lobby with nice arts pieces and good parking with EV charging, unfortunately once we got into the room we were welcomed with outdated -almost fallen in disrepair- furniture, bathroom was dim and just unpleasant. The icing on the cake was the $25 charge per car per night -and we had two cars- I was surprised with upon check out, plus taxes and fees! Never again…

The property must have been understaffed, as I requested a microwave before I arrived and was told it would be in my room. At check-in the front staff said they would bring it right up. Two hours later, and 3 phone calls, it finally arruved. The tub wouldn't hold water for a bath for my young son. I was promised a repairman, no o

They put us on the wrong room and blamed it on *******. We got onto the right room the following day. Front desk was rude and dismissive from my phone call to lack of concern over the problem and no interest in looking into what was going on. We travel to Seattle several times a year for business and stay 3-7 days each time. This was the first and last time we will stay at this hotel.

Advertising on ******* stated air conditioning was included. It wasn’t. Per front desk staff they “turn the air conditioning off in the winter.” We did not stay in the winter. We were there beginning of November. When it was in the upper 60s outside during the day. Our room temp reached the upper 70s (we were only 16th floor). Ended up having to leave and go to a different hotel in order to sleep comfortably.

There was only one front desk employeeso it took over 30 min to check in and on top of that we thought she was checking a man in, but that turned out to be her boyfriend. She was extremely rude to us and ended up putting us in an ADA room with no mountain view, when I had reserved a room with a mountian view. The shower head was like 5' ft tall and borh mt husband and I are tall people so this was very uncomfortable.

The lobby is beautiful but the rooms are run down. Old carpet and old furniture. People in the hotel were smoking pot and it made my room and surrounding areas smell terrible. Odor came through bathroom vents. I moved rooms but the hotel staff seemed unbothered and gave no explanation or apology for the hassle.