Sari pacifica review Worst experience ever Price: too expensive for this kind of service. I’ve experience better service and facility with a cheaper price. You would think that with a pricey packaged, the service would be good right? NO Facility: no water for guest, but can switch on fountain and swimming pool. And got water for staff quarters. Food: some are tasteless and bland, some are too salty. No in between one. We rather go out to buy lunch dinner rather eat their food. Staff: Worst front desk staff that they can hire. Im surprised their management hire this kind of people. No hospitality, no manner, no common sense. You should do a re-organisation. No critical thinking, dont know how to handle crisis. Overal experience: Check in and room situation: We arrived at the resort at around 11am. And during the check in, the staff there mention that our room is yet to be ready (and informed that the check in time is actually 3pm) , and they said that they *will inform us by calling my number when the room is ready*. After that, we keep asking them the room status every hour. At our 2nd time asking, they mentioned that there is some maintenance issue that they need to attend to our room, and its not yet ready. So we waited. We waited until 2.30pm, and decided to ask them the room status. And when we asked them for an update at 2.30pm, only they informed us that our room is actually leaking and the maintenance not able to fix it. So they offer us a 2 separate double room (we booked a quad sharing instead of double sharing), they didnt really give us and option, we need to take it because we have been staying outside for almost 4 hours. But even though they offered 2 room, only 1 room is ready, and another room will only be ready at 4 (be mind that the check in time is at 3pm). They didnt even have the courtesy to do as what they say (which is to call me when there is a room or an update about our room), they didnt call me to say oh we have a room ready. So if i didnt go and ask, they will just let us sleep under the sun, in our travel clothing until the sun is set?? 2nd day lunch situation: They refused us our lunch on the second day because quote “oh we will not provide the lunch of the people that go for snorkelling because we have prepared it at Sari Pacifica Lang Tengah. We have prepared the lunch at Sari Pacifica Redang for the exact number of pax that didnt go for snorkelling trip”. Please note ah, the lunch was in a buffet (self service), so how can a 4 person eat until finished everything? At 9.20am the same morning, i already informed the snorkelling centre guy that our group will not join for lunch. And also at 12pm, just before lunch, we took our new room key Winnie, the front desk manager also aware that we didnt go for snorkelling trip. And when we make a complaint through our agent, they defended that we need to inform them (front desk) if we dont want to go for snorkelling. But their management also said that, the snorkellin
對於想要捕捉勿述縣城市風采的旅客來說,珊瑚景島度假村是一個理想的選擇。對於選擇飛機出行的旅客利浪島機場是最近的選擇,距離大約33km。旅客們會發現Dive 'R' Us、The Barat Dive Center Perhentian和主海灘距離飯店都不遠。飯店佔盡地理之宜,小停泊島、長沙灘和Sea Voice Divers離此都很近。倘若您在忙碌的一天後想在自己的客房內放鬆,提供24小時熱水的客房浴室是不錯的選擇。優美的環境,再搭配上細緻周到的服務,飯店的休閒區定能滿足您的品質需求。多國語言工作人員的服務,將為您消除在異國的語言障礙。
訪訪客用戶2023.06.19
Booked the premium sea view suite at Coral View Resort for our family holiday and had one of the most enjoyable and memorable stays there. We are a family of 3 adults and 3 children, and therefore, safety and comfort are of top priority. The walk from jetty is quite a distance away, and if you're carrying heavy luggage, this will be a big challenge as there was no paved walkway or dedicated path other than on sandy beach itself. Luckily, we decided to leave the luggage and travelled using backpacks. Resort staff were friendly and helpful, once we gotnour keys, the staffs actually carried all our backpacks to the room. The room was excellent and comfortable for us, especially our kids who loved the indoor pool and wooden swing. The only grouses we had were that the light switches were plentiful and would be good if theres labels. Food during dinner was superb as we had fresh seafood. Breakfast was disappointing, though, and we ended up going to the nearby resort, The Barat and Mama Chalet, for food. Shops were plenty, and you could stock up on your mineral water and snacks to curb the hunger pangs. Overall, it is a great place to stay with family with fairly good facilities such as a nearby water theme park, a definite must for kids! Will consider coming again!
對於想要捕捉停泊島城市風采的旅客來說,大巴興地帝景客棧是一個理想的選擇。最近的機場是利浪島機場,從飯店出發大約36km距離。包括長沙灘、Sea Voice Divers和珊瑚灣都在短距離內,入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點,包括Senja Bay Resort 飯店、ewan´s 餐廳和The Barat Dive Center Perhentian,旅客可以將行程安排的更加緊湊。旅客可以在閒暇時間去飯店的休閒區,提升健康幸福感。為了方便旅客,外幣兌換服務已為您準備就緒。
若想要遊覽停泊島,沉默夢想旅館將會是一個不錯的的住宿之選。從飯店去往機場的旅客到達利浪島機場很便捷,位於大約36km的地方。在該地區觀光很容易,珊瑚灣、Teluk Kerma和長沙灘都在飯店附近。從飯店出發可方便前往市內的眾多著名景點,包括Senja Bay Resort 飯店、ewan´s 餐廳和Dive 'R' Us。所有極具特色的客房都配備有空調和衣櫃/衣櫥,讓您感受到更加貼心細緻的入住體驗。電熱水壺和咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋和吹風機,讓您感受到賓至如歸的享受。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,不妨去附近的The Barat Perhentian Restaurant、Amelia Cafe n Chalet(海鮮)或Colar Reef Resort restaurant品嚐下一流的推薦美食。在結束一天的行程後,您可以盡情享受飯店的按摩室和Spa。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
訪訪客2023.01.31
This is my third time staying at Mimpi Perhentian. It is sad to share that my experience this round is the worst as compared to the first two trips. There is no toiletries refill after the room was made up because the items are out of stock. I do understand that it closing season soon because of the monsoon. However, I did pay for the room at full price. Why do I have to be the collateral damage of the weather? The bed sheet and comforter have a smell which is caused by the sheet not drying properly. On my fourth day, the room was not made up when I returned to my room at noon. I called the front desk and told them to give me a new set of towels and omit the housekeeping. At around 4pm, the housekeeping staff knocked on my door and wanted to make up the room. Hence I am not sure if they have initially forgotten to make my room or if they only have one staff to do housekeeping. On top of that, I had a rude encounter with the restaurant manager. I went diving daily at 8am hence I have made a special request to pack my breakfast (which is included in the room package) and I will collect it at noon time. On the first day, the packed food portion was too little so I requested extra fruits on the second day with the restaurant manager in the morning. She said ok and when I collected my food at noon, it was not packed. Hence I asked the waitress on duty to pack it for me instead. On the third day, I saw the same restaurant manager again and I explained to her that she didn’t pack the extra fruits for me. She said I was not allowed to pack the food after I have eaten at the restaurant. I told her that I go diving at 8am, and I have never sat down to eat. She started to raise her voice and told me that I cannot pack the extra fruits because customers are only allowed to have one portion of fruits (which looks like a portion for a child). Which I find ridiculous because I get to dine an unlimited portion if I dine in. Furthermore, I did not request the packed food for fun. I will have digestive problems if I eat and dive. The restaurant manager was not only rude and inconsiderate, it is most disappointing that she judged me when all I did was take care of my health so that I can enjoy my dives and holiday.
Hotel best gilaaa!!, service veryyy the tiptop. Service kena dengan hotel 5star veryy friendly ye staff dia. Setiap petang akan dapat free drink and sedap ye smoothie dia. Breakfast palinggg onzz yee mcm mcm pilihan. Bilik overall okayy cuma takde tv. Plus staff akan kemas bilik and topap balik air botol if dh habis. Then, Area hotel banyak kedai makan waktu malam juga so u guys takkan boring. Mknn sedap2 cuma aga priceyyy sikit la. Jadi kene standbyyy wangg yg byk coz of dlm tu tkde atm.
訪訪客The resort and the beach are both beautiful. Everything went smooth till for check in. After arrived at resort, 11.30am-they served welcome drink-need to register. Later, we can eat lunch 12pm while waiting for the room groom. After finish room is not ready yet while other guest all got their rooms. We got our room at near 4pm. then need to check out before 10am tmr. Can you imagined waiting at lobby for couple hours. Bcs of that, we missed our first snorkling trip, since trip begin 3.30pm. Snorkeling trip too crowded. Packed with ppls. All guests are snorkeling at same check point at same time. Including other hotel's guests. For meal, they recook unfinished food. Morning-lamb grill, lunch-lamb black paper, dinner-lamb black paper mixed with vege. Same goes to their baked beans.
訪訪客Although this is an ageing hotel (previously Berjaya Redang), for me it's adequate. Location wise, very strategic. Near to the Kampung Jetty, with all amenities nearby. Guests have a choice to dine at the nearby village. Staffs are extremely helpful and courteous. Kudos to Berjaya which employs mostly Redang locals to work in the resort. Really nice to stroll the jetty area and mingle with Redang folks. Chartered a boat for our family to go for snorkeling and it's worth every penny (5 hours). Just a note to Berjaya Group, even though a new baby and profit-making is there (Taaras Beach Resort), in my opinion it is still worth to maintain and upgrade Redang Island Resort.Breakfast could be improved by having egg counter. Overall it was an pleasant stay.
訪訪客”Sari Pacifica” a brand that USED TO instill so much confidence and standard in the past, has now succeeded TREMENDOUSLY into throwing my expectations into the mud. My 4 days 3 nights stay with my friends and family during the end of March 2022 has made us questioned, whether this is truly the ”Sari Pacifica” we used to know, or did we accidentally checked into a BOGUS hotel in Redang? Mind you, we stayed at the apparently the best option it has to offer, the SEA VIEW Villa. The only FACTOR that allows this ”resort” to have a 2-star rating from me is PURELY AND ONLY because of the friendliness of their staff members, who despite limited in their capacity, tried their best to help us in overcoming the shortcomings of the ”resort”. Upon arrival at Pulau Redang, while other hotel operators have provided staffs to wait and help their guests to carry their baggage into the truck, we were standing BLUR on where we should be going for a while. The 1 and ONLY 1 staff who was waiting for the 20 of us, was only able to help us carry 1 or MAXIMUM 2 rounds of our baggage with his 2 hands. We could only watch with ENVY, the guests of other hotel operators, as me and my wife carried our 1 year old girl under the hot island weather, for no less than 30 minutes, while the staff sent the first 10 of my friends to the resort and then came back for the rest of us. If the definition of a Villa is that of its size. Then KUDOS to ”Sari Pacifica” for indeed, the Sea View Villa is huge in its size. But my friends and family as Guests... did not appreciate such a BIG, yet Sandy floor, stained blankets and bed sheets. The en-suite toilet is HUGE with a bathtub that we did not dare to use. I agree though, the view from the Villa is as good as it gets in Pulau Redang. The aircond in my first villa was not working well, and I managed to shift to another room the next night. The food, while I truly did not expect much, having stayed in Redang a few times over a few different resorts, and YET it fell far below my ALREADY low expectation. The first night, we were served grilled BBQ without lights and fans at our tables. Can you imagine? After feedback, the next day onward we were given permanent table position under a WORKING CEILING Fan. There were only 2 or 3 in the entire eating area. You have to feel bad for people who were not so fortunate. A special credit for the F&B manager who tried to make up as best as he could to us, and prepared a steamboat dinner for us on the last night. Overall: Staff: 5 Stars Cleanliness: 2 Stars Value: 0 Star. We paid RM1200 per person for 4 days 3 nights for those staying at Sea View Villa. You can judge for yourself if based on what we have experienced the good and the bad, whether it was value for money. Recommendation: Food: Pelangi resort has good western food in my opinion. Cleanliness: Coral Redang, Pelangi Resort, Redang Beach, Laguna Redang. Value: Anywhere but Sari Pacifica Redang